Technical Fellow – Artificial Intelligence, Computer Vision, LLMs, VLMs
General Motors
AWSAzureCloudJavaKerasPythonPyTorchTensorflow
Platform Support Lead, Gen AI
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Columbus, OH • Arizona, North Carolina, Ohio, Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
AnsibleCloudGoogle Cloud PlatformGrafanaPrometheusSplunkTerraform
About the role
- Serve as a lead technical resource in triaging issues, maintaining observability and support tooling, and partnering with infrastructure and cloud teams to ensure continuity of service
- Lead triage and resolution of incidents affecting GenAI platform availability or performance
- Maintain and enhance observability tooling to ensure system health and performance
- Collaborate with internal infrastructure teams (e.g., Google Cloud Platform support) to resolve platform level issues
- Own diagnostics and root cause analysis for recurring platform incidents
- Support and maintain internal GenAI-facing platforms, including Agent Space, ensuring uptime and reliability
- Contribute to operational runbooks, automation scripts and service documentation
- Mentor junior engineers and contribute to a culture of operational excellence
Requirements
- 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, education
- 5+ years of experience in platform operations, SRE, or infrastructure engineering
- 3+ years of experience with observability tools (e.g., Prometheus, Grafana, Splunk)
- 3+ years of experience in incident management and root cause analysis in production environments
- 2+ years of experience supporting internal platforms or services used by engineering or ML teams
- 1+ year of experience collaborating across geographically distributed teams
- Desired: 2+ years of experience working with cloud infrastructure platforms, preferably Google Cloud Platform
- Desired: Experience with infrastructure-as-code tools (i.e., Terraform, Ansible)
- Desired: Experience with containerized applications
- Desired: Experience supporting GenAI tools
Benefits
- Position offers a hybrid work schedule
- Relocation assistance is not available for this position
- This role is not eligible for Visa Sponsorship
- Wells Fargo is an equal opportunity employer
- Accommodation for applicants with disabilities is available upon request
- Drug free workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Software Engineeringplatform operationsSREinfrastructure engineeringobservability toolsincident managementroot cause analysisinfrastructure-as-codecontainerized applicationsGenAI tools
Soft skills
mentoringcollaborationoperational excellence
