T-Mobile

Account Executive, Government

T-Mobile

full-time

Posted on:

Location Type: Office

Location: Omaha • New York • United States

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Salary

💰 $78,060 - $140,760 per year

About the role

  • Utilize contact lists to call leads and generate sales opportunities
  • Exceed monthly sales, renewal, and churn target goals
  • Welcome customers to T-Mobile, review service agreements, answer questions, and identify additional business opportunities
  • Maintain monthly call goals as set by expectations
  • Establish and nurture customer relationships to drive sales and expand the customer base
  • Conduct customer account maintenance following account reviews
  • Provide account analysis to determine up-sell and renewal offers
  • Manage and resolve customer issues
  • Track individual account activity and results
  • Perform extensive data entry, system navigation, and utilization
  • Conduct independent analysis and decision-making related to information
  • Ensure accuracy and efficiency in data entry
  • Complete ongoing training to maintain knowledge of products, services, and sales approaches
  • Utilize automated knowledge systems and training tools to deliver outstanding service, meeting T-Mobile’s efficiency and quality standards
  • Achieve efficiency and sales goals based on targeted metrics
  • Meet or exceed all departmental goals and business objectives
  • Exhibit positive and collaborative behavior with customers and coworkers
  • Demonstrate personal leadership by maintaining high standards for ethical and professional conduct
  • Disburse adjustments and credits as appropriate within established limits and criteria
  • Fulfill other duties and projects as assigned by business management as needed

Requirements

  • Bachelor's Degree Preferred
  • 2-4 years selling to State and Local Government accounts required
  • 2 years of extensive business customer support experience required
  • 2 years of business sales experience required
  • Wireless industry sales experience preferred
  • Technical sales experience preferred
  • Strong attention to detail, problem-solving, and business analysis skills required
  • Experience crafting and delivering presentations required
  • Proficiency in Microsoft Excel required
  • At least 21 years of age
  • Legally authorized to work in the United States
Benefits
  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryaccount analysisbusiness analysissalescustomer supportpresentation craftingtechnical salessales metricsaccount maintenanceup-selling
Soft Skills
attention to detailproblem-solvingcollaborative behaviorpersonal leadershipcustomer relationship managementindependent decision-makingethical conductcommunicationcustomer serviceadaptability
Certifications
Bachelor's Degree