T-Mobile

VP, Digital Commerce, Experience

T-Mobile

full-time

Posted on:

Location Type: Office

Location: Bellevue • Kansas • Washington • United States

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Salary

💰 $239,100 - $323,500 per year

Job Level

Lead

About the role

  • Oversee the integration of customer journey design, engagement, and conversion optimization to ensure a seamless omnichannel experience.
  • Collaborate with Product, Digital, and Customer Experience teams to drive improvements in digital commerce quality.
  • Lead Directors in aligning digital journeys and commerce efforts to elevate the customer experience and drive digital sales.
  • Foster 'no assistance provided' outcomes by implementing self-service capabilities and enhancing user interfaces.
  • Contribute to strategic planning and execution of digital initiatives that align with T-Mobile's mission.
  • Evaluate emerging technologies and trends to keep digital engagement and commerce platforms innovative and competitive.
  • Participate in other duties or projects as assigned by business management as needed.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or related field (required)
  • Master's degree in Digital Marketing, eCommerce, or Business Management (preferred)
  • 10+ years of experience in Digital Marketing, Digital Merchandising, eCommerce, or similar field (required)
  • 10+ years of experience using data and metrics to measure impact and determine improvements in a digital commerce environment (preferred)
  • 10+ years of experience managing high-performing teams and nurturing talent in a digital or eCommerce setting (preferred)
Benefits
  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital marketingdigital merchandisingeCommercedata analysismetrics measurementcustomer journey designconversion optimizationself-service capabilitiesuser interface enhancementstrategic planning
Soft Skills
leadershipteam managementcollaborationtalent nurturingcommunicationstrategic executioninnovationproblem-solvingcustomer experience focusadaptability