T-Mobile

Senior Manager, Commercial Intake Specialist

T-Mobile

full-time

Posted on:

Location Type: Office

Location: Irvine • California • United States

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Salary

💰 $120,400 - $217,200 per year

Job Level

Senior

About the role

  • Lead and manage the GTM business relationship with the customers Sr leaders on a day-to-day basis.
  • Responsible for the Customer Sales Success Intake team supporting the customer, including performance management, coaching, and capability development
  • Establish and own the end-to-end intake strategy for the customer and partners
  • Ensure consistent, high-quality customer engagement and escalation management for high-visibility stakeholders
  • Align intake execution with T-Mobile for Business commercial objectives, contractual commitments, compliance requirements, and operational capacity.
  • Serve as the primary cross-functional coordination lead across Sales, Operations, Finance, Legal, Program Management, and external partners to drive timely delivery.
  • Establish governance, metrics, and dashboards to track intake volume, service performance, readiness, and delivery outcomes; provide executive-ready reporting.
  • Oversee billing accuracy, account governance, and reporting tied to the customers activity & establish metrics and dashboards to track intake performance, service delivery, and operational readiness

Requirements

  • Bachelor's Degree Business Management, Engineering, Finance and Corporate Strategy (Required)
  • 2-4 years 3 years of related experience, or an advanced degree with 1 year of related experience, or an equivalent combination.
  • Experience in customer success leadership, operational discipline, and strategic thinking, with the credibility to represent T-Mobile for Business to customers’ executive stakeholders. (Required)
  • Build / Lead Intake Management Function: Experience standing up and operating an end-to-end intake model (capture, triage, prioritization, fulfillment) for complex, high-volume requests. (Required)
  • Enterprise Customer Success: Experience managing high-visibility enterprise stakeholders, delivering a premium service experience, and owning escalations through resolution. (Required)
  • Cross-Functional Execution Leadership: Proven ability to drive outcomes across Sales, Operations, Finance, Legal, Program Management, and partners using governance, influence, and clear accountability. (Required)
  • Risk, Dependency & Capacity Management: Demonstrated experience identifying delivery risks and cross-team dependencies early, managing capacity constraints, and driving mitigation plans to closure. (Required)
  • Executive Level Communication: Experience preparing executive-ready updates and building reporting that provides visibility into volume, performance, risks, and readiness. (Required)
  • People Leadership: Experience hiring, coaching, and performance-managing teams; establishing service discipline and building capability in a fast-moving environment. (Required)
  • Financial & Billing Governance: Experience ensuring intake decisions translate into accurate billing, tracking, and reporting; comfortable partnering with Finance on controls and revenue integrity. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
Benefits
  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
intake managementcustomer success leadershipoperational disciplinestrategic thinkingrisk managementdependency managementcapacity managementbilling governancereportingperformance management
Soft Skills
leadershipcommunicationcross-functional collaborationinfluenceaccountabilitycoachingperformance managementservice disciplineexecutive communicationproblem-solving
Certifications
Bachelor's Degreeadvanced degree (preferred)