Develop software solutions and conduct tests to drive engineering projects and ensure quality deliverables
Contribute to design innovations that improve systems, processes, or services using new frameworks and industry best practices
Collaborate with technical teams to deliver solutions and mentor others through knowledge sharing and training sessions
Support technology strategy by evaluating and applying current technologies that align with business goals
Create clear documentation for software code, system designs, and business requirements to support knowledge sharing
Also responsible for other duties/projects as assigned by business management as needed

Requirements

Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
Acceptable areas of study include Computer Science, Software Engineering, Information Management or equivalent experience in field
4-7+ years - Technical engineering experience within the ServiceNow platform
Minimum of 2 years within ServiceNow’s CSM module
ServiceNow Certifications: Certified System Administrator (CSA)
Expertise in JavaScript, Glide API, REST integrations, Flow Designer, client-side scripting
Analytical skills to troubleshoot workflow issues, optimize processes, and interpret service data
Deep understanding of ServiceNow CSM module - Case Management, Customer Portal, Knowledge Management, Foundational Data (Accounts, Contacts, Products, Contracts)
At least 18 years of age
Legally authorized to work in the United States

Benefits

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

JavaScriptGlide APIREST integrationsFlow Designerclient-side scriptingtechnical engineeringworkflow optimizationtroubleshootingsoftware developmentsoftware testing

Soft skills

collaborationmentoringknowledge sharinganalytical skillscommunicationdocumentationdesign innovationproblem-solvingorganizational skillsadaptability

Certifications

Certified System Administrator (CSA)