T-Mobile

Account Executive, Higher Education

T-Mobile

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Tennessee

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Salary

💰 $78,060 - $140,760 per year

Job Level

Mid-LevelSenior

About the role

  • Support the growth and retention of higher education accounts
  • Sell to higher education accounts, renew contracts, increase customer satisfaction, and drive revenue growth
  • Generate new sales opportunities and lead existing customer accounts
  • Use contact lists to call leads and generate sales opportunities
  • Meet/exceed monthly sales, renewal, and churn target goals based on targeted metrics
  • Welcome customers to T-Mobile, review service agreements, answer questions, and probe for additional business
  • Sustain monthly call goals as expectations instruct
  • Establish and cultivate customer relationships to drive sales and increase the customer base
  • Complete customer account maintenance resulting from account reviews
  • Provide account analysis to resolve upsell and renewal offers
  • Monitor and resolve customer issues
  • Track individual account activity and results
  • Successfully complete continuous training to maintain knowledge of products, services, and sales approaches
  • Use automated knowledge systems and training tools to deliver outstanding service to meet T-Mobile’s efficiency and quality standards
  • Demonstrate positive and collaborative behavior with customers and coworkers
  • Maintain high standards for ethical and professional conduct

Requirements

  • High School Diploma/GED (Required)
  • Bachelor's Degree (Preferred)
  • 3+ years selling in the Education industry
  • 3+ years extensive customer service experience (Preferred)
  • 3+ years business markets sales experience (Preferred)
  • 3+ years wireless industry sales experience (Required)
  • 3+ years telesales or technical sales experience (Preferred)
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Experience with CRM systems such as Salesforce (Required)
  • Proficiency in Microsoft Office products, especially Excel (Required)
  • Strong verbal and written communication skills
  • Ability to compose and deliver presentations
  • Problem solving and analysis skills
  • Account management and prospecting skills
  • Negotiation skills