Own the end-to-end product experience for moderately complex products or features, including product vision, strategy, and roadmap development
Partner with teams across Marketing, Commercial, Analytics, UX, and Frontline to identify areas of opportunity based on customer experience and organizational OKRs
Leverage customer insights and market trends to inform product strategy, prioritize roadmap items, and shape innovation
Conduct financial and ROI analyses (e.g., cost-benefit, NPV) to support investment decisions and prioritization
Present ideas and influence stakeholders across the organization, including VP-level audiences
Monitor and report on product health and success metrics
Build strong cross-functional relationships to assemble planning and delivery teams
Lead end-to-end delivery schedules across technical and non-technical functions using a combination of agile and waterfall processes
Monitor progress, identify risks, and drive resolution across schedule, requirements, and resource challenges
Lead team meetings, facilitate feedback loops, and ensure thorough and consistent documentation
Coordinate funding/resource requests and ensure compliance with enterprise processes
Translate product strategy into clear, actionable requirements; manage and prioritize product backlog based on customer needs and organizational goals
Collaborate with development and architecture teams to ensure balance between feature delivery and long-term technical investment
Address production issues and defects by incorporating them into the backlog as needed
Provide guidance and support to Frontline, PR, Marketing, and Commercial teams through documentation and product knowledge
Own final decisions regarding scope, trade-offs, and prioritization throughout the design, development, and release cycle
Identify and escalate challenges when appropriate while resolving those within scope
Foster strong relationships with both technical and business teams, including Engineering, QA, GTM, Legal, and external vendors
Maintain and grow professional expertise through workshops, publications, networking, customer feedback sessions, and on-site visits with Frontline
Perform additional duties and projects as assigned by business leadership
Requirements
Bachelor's degree in Computer Science, Engineering, IT or equivalent experience
Advanced degree preferred
4 years Product Management, or Project/Program Management experience delivering medium business/technology initiatives
Communicate with Leadership, while employing a high degree of collaboration and influence
Strong ability to identify/analyze/ synthesize product use data
Strong requirements elicitation, and the ability to write concisely and clearly for different audiences
Experience with successful collaboration and facilitation across diverse audiences
Strong attention to detail
Ability to consider, think, and communicate at all levels
Strategic and creative ideation and problem solving
Solid understanding of customer experience
Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP) Preferred
At least 18 years of age
Legally authorized to work in the United States.
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
collaborationinfluenceattention to detailstrategic thinkingcreative problem solvingcommunicationrelationship buildingfacilitationstakeholder managementrisk identification