IT Service Delivery Manager
Systematic
full-time
Posted on:
Location Type: Office
Location: Aarhus • Denmark
Visit company websiteExplore more
Tech Stack
About the role
- Establish and lead service delivery management practices
- Operationalise service level management frameworks and create consistent approaches to SLA definition
- Build trusted relationships with department leaders
- Partner with GRIT Strategy on service requirements
- Own the SLA target-setting methodology
- Ensure communication with the business during major incidents and participate in follow-ups
Requirements
- Bachelor’s or master’s degree in business or IT
- At least five years of experience in IT service management, service delivery, or related roles
- Demonstrated experience designing and implementing service management frameworks
- Certified in ITIL 4, preferably at foundation level
- Experience implementing service management frameworks or processes
- Proven experience managing stakeholder relationships
- Strong understanding of service management principles and best practices
- Experience measuring and reporting on service levels and KPIs
- Experience managing vendor relationships and contracts
- Experience with ITSM platform implementation (Ivanti, ServiceNow, or similar) and/or change management experience
Benefits
- Employees Club with nearly 100 events a year
- On-site perks including physiotherapist-led massages and in-house hairdresser
- Sports clubs, game tables, and padel court
- Daily selection of delicious and healthy dishes in the canteen
- Free ARoS +1 access
- Various shopping discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service managementservice deliveryservice management frameworksSLA definitionKPI measurementvendor managementcontract managementchange managementservice level management
Soft Skills
relationship buildingstakeholder managementcommunicationleadership
Certifications
ITIL 4