System C

Business Systems Manager

System C

full-time

Posted on:

Location Type: Hybrid

Location: Liverpool • United Kingdom

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Salary

💰 £50,000 - £60,000 per year

About the role

  • Lead, coach and develop the Business Systems team, creating clarity on ownership, standards and ways of working
  • Build a culture of accountability, collaboration and continuous improvement, supporting the team to thrive in a fast-changing environment
  • Own BAU service performance across business systems: availability, reliability, and compliance with SLAs/OLAs
  • Define, track and actively manage team KPIs (incident volumes, time to resolution, service health, user experience)
  • Ensure strong incident, request and problem management, driving root-cause elimination and preventing repeat issues
  • Manage vendor performance, contracts and licensing, holding suppliers to account while keeping relationships constructive
  • Govern change activity (upgrades, releases and integrations) to minimise risk to live services
  • Ensure systems operate securely and compliantly, supporting audit and data governance requirements
  • Provide clear reporting to senior stakeholders on system health, performance trends, risks and improvement plans

Requirements

  • Proven experience leading a team supporting enterprise business systems, with clear SLA/KPI accountability
  • Strong service delivery mindset (ITIL-aligned approaches welcomed) and confidence prioritising in ambiguity
  • Excellent stakeholder management — able to translate operational issues into clear options and trade-offs
  • Experience overseeing platforms such as Workday, Concur, Salesforce and NetSuite (including via third-party suppliers)
  • Working knowledge of integrations, data governance and security best practice
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
incident managementrequest managementproblem managementKPI managementdata governancesecurity best practicesservice performance managementchange managementroot-cause analysiscontinuous improvement
Soft Skills
leadershipcoachingcollaborationaccountabilitystakeholder managementcommunicationprioritizationadaptabilityproblem-solvingrelationship management
Certifications
ITIL certification