SYSPRO

Sales

• Design and maintain the global sales enablement framework from onboarding to certification.
• Build a modular curriculum architecture across direct sellers, partners, and resellers (reg. adaptation).
• Establish content governance, version control, and lifecycle management standards.
• Own enablement roadmaps aligned to product launches, market expansion, and strategic initiatives.
• Decide design + develop vs. curate or procure enablement products/services for speed + quality.
• Select, implement, and optimize AI-powered enablement platforms + agents (e.g., chatbots…).
• Define use of AI for personalized learning, skills assessment and coaching reinforcement.
• Configure success metrics for AI-enabled delivery (engagement, adoption, and performance impact).
• Lead development of enablement content across: Sales methodology and buyer journeys, Competitive positioning, Soft skills and value storytelling.
• Curate and adapt internal and external assets to maximize reuse across audiences.
• Develop channel-specific enablement, including partner onboarding journeys, certifications.
• Ensure alignment through close partnership with Product, Marketing, and Sales leadership.
• Design and run global sales onboarding programs for direct sellers + partners.
• Define clear competency milestones, assessments, and readiness criteria.
• Build role-based certification and recertification frameworks.
• Ensure global sales enablement programs are deployed along with certification to partner + channel via Partner Account Managers and Partner Management leadership.
• Coordinate with regional enablement resources (Americas & International) and PAMs to ensure global consistency with local relevance.
• Establish governance, communication cadences, and best-practice sharing across regions.
• Define and track metrics linking enablement to business outcomes, including: Time to first deal, Certification completion rates, Enablement engagement and content consumption, Win rates, quota attainment, and deal velocity, Partner satisfaction and ROI.
• Partner closely with Product & Channel Marketing, Product Management, Sales Leadership, Sales Operations, Customer Success, and People/Talent Development.
• Influence snr stakeholders through data, credibility, and executive presence.
• Establish a globally consistent, modular enablement framework serving both direct and channel.
• Implement AI-enabled delivery that scales learning and improves seller effectiveness.
• Deliver measurable improvements in onboarding velocity, certification attainment, and sales impact.
• Position Sales Enablement as a strategic revenue driver, not a content service function.

Global Sales Enablement Lead

Scrum Master

• Manage each project’s scope and timeline
• Coordinate sprints, retrospective meetings and daily stand-ups
• Coach team members in Agile frameworks
• Facilitate internal communication and effective collaboration
• Be the point of contact for external communications (e.g. from customers or stakeholders)
• Work with product owners to handle backlogs and new requests
• Resolve conflicts and remove obstacles that occur
• Help teams implement changes effectively
• Ensure deliverables are up to quality standards at the end of each sprint
• Guide development teams to higher scrum maturity
• Help build a productive environment where team members ‘own’ the product and enjoy working on it

Junior Scrum Master

Customer Success Manager

• Design, implement, and continuously improve digital-first customer journeys and feedback channels across onboarding, adoption, value realization, and renewal.
• Develop, monitor and moderate Community Forums
• Build automated lifecycle programs (email, in-product messaging, webinars, content pathways) to serve customers at scale.
• Create self‑service enablement resources that accelerate time-to-value and reduce friction, helping customers achieve outcomes, such as guides, videos, toolkits, and digital onboarding tracks.
• Perform administrative duties across digital platforms for access & identity management, enabling journey orchestration & personalisation across customer journey touchpoints
• Monitor customer health, usage patterns, and behavioural signals to trigger targeted engagement playbooks.
• Use insights and feedback to optimize digital content, refine customer pathways, and identify improvement opportunities.
• Collaborate with analytics & operational teams to interpret trends and measure the impact of digital programs.
• Build strong, trust-based relationships with stakeholders to understand customer goals, success criteria, and challenges.
• Advocate across the eco-system toward value realization, ensuring our solutions deliver measurable business outcomes.
• Partner with Marketing to align lifecycle campaigns and ensure consistency across messaging channels.
• Work with Product and Business Systems to integrate feature adoption campaigns and surface feedback on user behaviour.
• Collaborate with Account Management and Support Services to unify digital and human engagement, ensuring consistency in tone and expectations.
• Promote awareness and adoption of standard support offerings, ensuring employees, customers and partners know where and how to get help.

Customer Success Enablement Manager

Ecommerce

• Define and execute the organization’s digital landscape strategy in alignment with business, growth, and brand objectives
• Own the architecture, performance, scalability, and user experience of all websites and digital platforms
• Lead the optimization of SEO, paid media, and digital acquisition channels in collaboration with marketing teams
• Establish and maintain digital performance frameworks, KPIs, and analytics standards across platforms
• Design and deliver operational dashboards and performance reporting for internal stakeholders using Microsoft Power BI and related tools
• Lead the strategic planning and readiness for future eCommerce platforms, online portals, and API-driven digital services
• Ensure all digital platforms meet required standards for security, performance, accessibility, and governance
• Translate complex technical and performance data into actionable insights and recommendations for leadership
• Collaborate closely with IT, Marketing, Product, and external vendors to deliver integrated digital solutions
• Stay abreast of emerging digital trends, technologies, and best practices to continuously evolve the digital landscape

Head of Digital Experience

Account Manager

• Manage existing partner relationships with a focus on growing pipeline, marketing activities, demo readiness, solution capability, training, certification, and overall business development.
• Motivate partners to achieve sales objectives through incentives, collaboration, and continuous engagement.
• Drive strong engagement between SYSPRO, the partner, and the end customer across all stages of the lifecycle.
• Research, identify, recruit, and onboard new partners within the region.
• Evaluate partner fit, capability, and strategic alignment to SYSPRO’s Americas GTM priorities.
• Ensure partners are fully equipped to market, sell, and deliver SYSPRO solutions in their region.
• Coordinate training, certification, demo preparation, and joint sales readiness activities.
• Help partners activate SYSPRO’s product positioning, AI story, industry capabilities, and subscription roadmap.
• Develop a pragmatic, actionable Business Plan with each partner, including:
• Key markets, target accounts, and territory focus
• Lead generation programs and sales targets
• Joint GTM initiatives such as events, campaigns, and training
• Establish a regular cadence with partner leadership teams to review progress, track KPIs, and ensure mutual success.
• Build and maintain trust and credibility with partners’ sales, delivery, and executive teams.
• Map partner organizations to establish multiple engagement touchpoints across sales, delivery, and leadership.
• Serve as a champion and ambassador for partner needs within SYSPRO, collaborating closely with Sales, Marketing, Product, and Customer Success.