Senior Customer Solutions Architect
Sysdig
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $152,000 - $209,000 per year
Job Level
Senior
Tech Stack
CloudKubernetesPrometheusTerraform
About the role
- Act as the trusted advisor to customers on the Sysdig Platform (Sysdig Secure and Sysdig Monitor).
- Improve adoption and expansion from a technical angle: onboarding, implementation and technical enablement.
- Understand customers' requirements, challenges, expected outcomes and the value they expect in their Sysdig journey.
- Work with Product Managers to influence the product roadmap.
- Support large enterprise environments where scale, performance, and ad-hoc solutions are complex and require expert support.
- Do regular customer visits across EMEA every 4 to 8 weeks.
- Report to the Sr Director, Customer Success.
Requirements
- Excellent English language and ability to work in remote and international teams.
- Experience building customer relationships, including implementation and identification of expansion opportunities.
- 10+ years experience as solutions architect, field engineering or similar customer facing roles such as sales engineering, customer success engineering or DevOps consultant, having worked with SaaS companies.
- Domain knowledge in Cloud Native technologies: Container, Kubernetes and Cloud.
- 10+ years experience with DevOps tools such as Terraform, Helm and API scripting.
- Familiarity with security and monitoring such as Prometheus or Falco is a plus.
- Ability to work onsite at customer's office in Pittsburgh at least 1-2 days a week.