Sysco

Operations

• Generate and analyze data on business and category performance to provide actionable insights
• Support decision-making processes within the Merchandising team
• Aggregate insights to facilitate the development of category and assortment strategies
• Conduct ad hoc deep dive analyses to address specific business challenges
• Design and execute analytical projects to uncover trends, opportunities, and areas for improvement
• Develop a deep familiarity with back-end source tables to create scripts for efficient data querying
• Ensure accuracy and reliability of data by continuously monitoring and validating data sources and tools
• Identify areas for improvement in existing analytical tools and processes
• Regularly collaborate with Merchandising teams to enhance product and assortment knowledge
• Develop insights on business performance and strategies to guide decision-making
• Develop a deep understanding of the organization's categories and assortment offerings
• Familiarize yourself with key performance indicators (KPIs) used to manage the business.

Senior Analyst, Merchandising Growth – Operations

Account Manager

• Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately;
• Collaboration with CSM that handles same concepts/customers;
• Partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions;
• Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.;
• Liaise with local contract sales organization to implement direction, best practices via GSC;
• Act as role model for best practice;
• Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate;
• Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts;
• Able to have challenging conversations with internal and external stakeholders;
• Responsible for appropriate escalation as needed

Collections

• Responsible for the maintenance and administration of credit limits, payment terms and collection of delinquent accounts receivable for an assigned portfolio of accounts.
• Review orders on credit hold and determine whether to remove the order from credit hold or to hold the order pending resolution of the customer’s account.
• Collect monies owed from delinquent accounts within an assigned portfolio.
• Respond to customer statement inquiries and solicit information from Sales regarding returned mail.
• Help reconcile customer accounts as needed.
• Review existing customer credit limits when requested and able to increase a credit limit to a maximum of $25,000.
• Recommend and prepare files for outsourcing to collection agencies when required.

Credit and Collections Representative

Product Manager

• Lead, mentor, and develop a team of product managers, fostering a culture of collaboration, innovation, and accountability
• Own the product roadmap, ensuring alignment with business priorities, and ensure successful delivery of product features and improvements
• Collaborate with senior leadership and cross-functional teams (engineering, design, marketing, sales) to define product requirements, prioritize initiatives, and drive successful product outcomes
• Conduct competitive analysis, customer research, and industry trend analysis to inform product decisions and ensure the product meets market demands
• Monitor product performance through key performance indicators (KPIs) and make data-driven adjustments to optimize outcomes
• Lead initiatives to improve product management processes, tools, and methodologies to increase efficiency and product quality
• Identify and mitigate risks related to product development, including timelines, scope, and resources

Data Foundation & Enablement Product Owner

• Preparation, submission, and maintenance of corporate Management Reports on a weekly, monthly and annual basis.
• Review collection reports to a certain status of collections and balances outstanding to evaluate the effectiveness of current policies and procedures.
• Evaluation and preparation of files for delinquent accounts for outsourcing to legal authorities.
• Sign off on and authorize payment plans and settlement amounts.
• Review new account files for the assignment of initial credit limits for new hotel opening orders.
• Submit recommendations for high dollar credit limits (six-figure values and up) to Director, Credit & Collections to review and approval.
• Determine and evaluate the value and classification of write-offs, disposition of accounts in legal/collection and adjustment and assessment of weekly forecast reporting modules.
• Direct, coordinate and monitor the daily activities & performance of Credit & Collections team to assure compliance of standard Company policies, procedures, SOX, quality and safety.
• Coach and develop the team in balancing the delivery of high productivity, quality and customer service.
• Maintain a positive and safe work environment.
• Oversee employee relations and participate in staff selection, performance and compensation evaluations, corrective action and terminations, as necessary.
• Establish performance goals, monitor progress and provide feedback as necessary.
• Manage employee performance through motivation, delegation, development, mentoring and resolving conflict.
• Take corrective action as necessary in a timely manner and in accordance with company policy.
• Provide and/or coordinate training as needed.
• Consult with Human Resources Department as appropriate.
• Conduct regular department meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, foster idea-sharing and suggestions for improvement.

Manager, Credit and Collections

Recruitment

• Create, execute, and deliver on comprehensive recruiting strategies to attract and source qualified diverse candidate pools for consideration
• Drive recruiting process with timely engagement with candidates and hiring managers to facilitate review of qualified candidates, conducting phone screens, calibrating with hiring managers to select candidates for team interviews, scheduling interviews with candidate and multiple rounds with hiring managers, panel interviewers and then final rounds
• Lead the selection process by preparing a Side by Side offer recommendation to list the candidates compensation expectations
• Gathering a meaningful list of comparable associates to use as a decision point related to experience and compensation
• Reviewing the pay band and proposing a recommendation based on our pay philosophy
• Complete the hiring process by dispositioning all of the not-selected candidates
• Moving new hire through to background check process and on to ready for hire
• TA stays with the candidate until they actually start and manages and redirects all technical issues related to new hire starting

Talent Acquisition Partner

• Strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution
• Collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales
• Builds and maintains relationships with new and existing accounts, focusing on resolving "last mile" issues
• Ensures timely and accurate product delivery
• Liaises with the local contract sales organization to implement best practices

Key Account Representative

Account Executive

• Driving new business within Leased & Tenanted pubs
• Looking after and developing a handful of key accounts
• Winning new leased & tenanted customers
• Retaining & growing existing key customers
• Building strong relationships with telephone account managers
• Proactively working with external Pub Co area managers
• Identify innovation and improvements to L&T deal
• Implement strategic territory plans

Field Sales Consultant – Leased & Tenanted Pubs

Project Manager

• Develop and oversee transportation routing projects from conception to implementation.
• Define project scope, objectives, timelines, and deliverables aligned with business goals.
• Coordinate cross-functional teams (logistics, operations, IT, procurement, etc.).
• Monitor project progress and adjust plans to meet cost, schedule, and performance targets.
• Prepare and present project status reports to stakeholders and senior management.
• Design and implement efficient routing strategies to reduce transit time and costs.
• Analyze existing transportation networks and identify optimization opportunities.
• Utilize routing software and Telematic tools to model, simulate, and validate route performance.
• Manage routing algorithms, fleet assignments, geofences, and service schedules.
• Ensure compliance with regulations (DOT, FMCSA, state/local transport laws).
• Collect and analyze transportation data (fuel usage, mileage, delivery times, costs).
• Develop and maintain KPIs and dashboards to track route efficiency and service levels.
• Conduct root-cause analysis for performance deviations and implement corrective actions.
• Collaborate with national and local vendors to establish working relationships, assign tasks, and expected project deliverables.
• Strategically adjust department activities, policies, and practices to meet or exceed key performance metrics and customer satisfaction goals.

Project Manager, Routing Outbound Transportation

• Responsible for maintaining and identifying new sales opportunities within prospective and existing accounts
• Make virtual sales calls and presentations to develop and maintain a solid customer relationship to increase sales volume and category penetration
• Utilize consultative selling techniques, product knowledge, ROI, analytical research tools and sales training resources
• Maintain, build, and expand customer relationships via video conference, telephone, email, or other electronic means
• Regularly consult with assigned accounts as appropriate, including new products and services, company changes, holiday schedules, product pricing or information changes and new opportunities
• Immediately notify management if an existing account is in jeopardy of discontinuing service or issues remain unresolved
• Work with Accounts Receivable to ensure customers pay invoices within agreed upon terms
• Accurately forecast sales results and trends for a specific territory, group of accounts etc.

Sales Consultant I – Virtual Sales

Director

• Handles the daily work and safety of Inbound and Outbound Warehouse managers, supervisors and other associates.
• Manages labor hours and consumable supplies within budget and work schedules including extra work days and shifts as needed.
• Supervises the proper selection, purchase, and utilization of Company assets in support of warehouse operations.
• Coordinates with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively.
• Develops business relationships to ensure communication and efficient operations with third-party vendors, including but not limited to lumping services.
• Maintains current certificate of insurance and hold harmless agreements for all contracted vendors.
• Reviews the management of shipping and loading audits daily ensuring all required documentation is accurately completed (including Hazard Analysis and Critical Control Points (HACCP), food safety, and catch-weight documentation) and that material is handled and stored correctly with a minimum potential for loss.
• Prepares budget, profit plans, and capital requests as required.
• Evaluates metrics and adjusts activities to meet or exceed performance expectations.
• Suggests efficiency ideas, cost reduction measures and assists with the implementation of changes within inbound and outbound warehouse operations.
• Identifies problems, proposes solutions to other members of management and promotes cooperation with other departments.
• Ensures the use and updating of receiving, selection and loading software systems.
• Preserves associate relations through regular department or pre-shift meetings.
• Maintains on-going interaction.
• Keeps open communication channels with associates by answering questions and explaining policies and procedures.
• Monitors associate morale.
• Submits and responds to ideas to improve associate engagement and enablement.
• Interprets trains and consistently enforces Company policies and procedures.
• Coordinates efforts with the Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections.
• Makes recommendations for disciplinary action and/or behavior modification where required.
• Executes management functions of staff selection, development, discipline, performance reviews and/or terminations.
• Performs the duties of associates supervised and other related duties as needed.
• Complies with local, state and federal regulatory agencies (i.e. OSHA, AIB, FDA, USDA, etc.)

Warehouse Director

Analyst

• Collect delinquent payments from customers
• Handle CMU credit and Local inquiries and/or disputes
• Research financial disputes and inquiries
• Coordinate actions based on root-cause analysis on disputes
• Update collection notes for resolution

Collection and Dispute Analyst

Sales

• Lead a group of District Sales Managers and sales associates to service and develop local customers within the region and deliver the agreed upon financial plan
• Coaching, training, performance management, and providing feedback to improve associate performance
• Facilitate collaborative team selling culture to maximize sales
• Lead and direct Customer Engagement efforts by enabling their team to provide Sysco customers with expanded service channel options (e.g. Sysco Shop)
• Fully leverage Sysco’s proprietary CRM tool in the management of sales planning, prospecting and daily customer engagement and drive productive utilization of the tool among all associates
• Successfully deliver Sysco brand results and directly manage conversion opportunities within the region
• Support and promote all national campaigns and promotions (e.g. Quarterly promotions)
• Develop and coordinate sales selling cycle and methodology
• Accountable for implementing the strategy for development of the sales associates and managers by full utilization the CMP process. In partnership with the VP of Sales, fully leverage Territory Planning data for all territory/customers changes or allocations
• Directly support the VP of Sales in implementing key corporate/market changes and programs; ensuring all sales associates achieve required behavior changes and performance metrics within the region
• Develop and deliver sales budgets for the region
• Directly influence and engage critical/developing customer accounts and ensure proper management of all other accounts in the region.
• Professionally represents Sysco at various community and/or business meetings to promote the company.

Director of Local Sales

Customer Support

• Responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives and other customer representatives.
• Specialists are responsible to answer customer inquiries and/or resolve issues.
• When necessary escalate tasks to the relevant party.
• The specialist needs to be able to perform credit inquiries, invoice retrieval and credit hold release analysis while having a high level of customer service skills.
• Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps.
• Collect payment information and validate past performance history for trade customers.
• Update customer’s log in the system
• Disposition calls after completion of the call, capturing reason for call.
• Always focus on the customer first model, providing feedback on the process.

Credit Customer Care Specialist

Business Analyst

• Perform weekly pricing review and determine recommended pricing overrides for managed product portfolio
• Identify pricing lever changes and analyze impacts to profitability, volume forecast, and customer basket
• Conduct performance analytics and generate insights to identify improvement opportunities
• Ensure data integrity and configuration accuracy in pricing system
• Work with cross-functional team to collect inputs and design requirements to problem solve or develop pricing recommendations