Sysco

Account Manager

Sysco

full-time

Posted on:

Location Type: Office

Location: Grand Rapids • Missouri • United States

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About the role

  • Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions.
  • Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.
  • Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice
  • Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
  • Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts
  • Able to have challenging conversations with internal and external stakeholders
  • Responsible for appropriate escalation as needed

Requirements

  • High school diploma
  • 3+ years prior outside foodservice account management or B2B sales experience
  • Valid driver’s license with a driving record that meets Company insurability standards
  • Knowledge of Sysco Products, ordering procedures and credit terms
  • Proficient with customer service management and able to partner cross-functionally
  • Ability to manage end to end initiatives through challenging deadlines
  • Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously
  • Able to thrive in a fast-paced and changing work environment
  • Expert in Microsoft Office
Benefits
  • For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementB2B salescustomer service managementproject managementMicrosoft OfficeSysco Products knowledgeordering procedurescredit terms
Soft Skills
collaborationcommunicationorganizational skillsrelationship buildingproblem-solvingability to manage challenging conversationsability to thrive in fast-paced environments
Certifications
high school diplomavalid driver’s license