Syrve

Tech Support Engineer, L3

Syrve

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇲 Armenia

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Job Level

Mid-LevelSenior

Tech Stack

CloudPostgresSQL

About the role

  • Investigate and resolve incidents and complex technical issues related to Syrve software.
  • Work with the full Syrve technology stack, including cloud-based components.
  • Collaborate with development and DevOps teams to analyze and resolve issues.
  • Communicate with technical teams of Syrve partners.
  • Analyze logs and system behavior to identify root causes and prevent повторные issues.

Requirements

  • 3+ years of experience as a Technical Support Specialist or in a similar technical role.
  • Experience providing B2B technical support (a strong plus).
  • Working knowledge of databases (SQL, PostgreSQL) and database queries.
  • Basic understanding of server operating systems.
  • Experience working with back- and front-office equipment (highly desirable).
  • Strong written communication skills in Russian (C1) and English (B2).
Benefits
  • Opportunities for professional growth and career development.
  • Competitive paid time off and paternity leave.
  • Work in an international, diverse team.
  • Compensation for English language courses.
  • Gym membership reimbursement.
  • Comprehensive health insurance.
  • Flexible remote work options.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Syrve softwarecloud-based componentsSQLPostgreSQLdatabase queriesserver operating systems
Soft skills
strong written communication skillscollaborationproblem-solving