Syrve

Support Engineer

• Communicate complex technical concepts in clear, simple language to both technical and non-technical audiences.
• Maintain ongoing communication with clients, ensuring issues are addressed even when challenges arise.
• Oversee the product roadmap and manage the development backlog in collaboration with the product team.
• Work closely with local implementation teams to ensure seamless delivery of product updates and features to end-users.
• Document technical support interactions thoroughly, including issue details, resolution steps, timelines, and stakeholders involved.
• Serve as the first point of contact for technical inquiries and system-related issues from clients and internal teams.

Technical Support Specialist, L1 – L2