Syrve

Sales

• Generate your leads through prospecting and field activity
• Manage the full sales cycle independently from first contact to closure
• Conduct product demonstrations and present suitable solutions
• Prepare quotations, follow up, and close deals
• Maintain accurate pipeline and CRM records
• Understand customer needs and build long-term relationships
• Achieve assigned monthly sales targets
• Collaborate with internal teams for smooth customer onboarding

Junior Sales Specialist – SaaS

Manager

• Lead and develop the L3 support team: set goals, distribute workload, grow product and technical expertise.
• Design and maintain structured escalation and notification flows for business, offices and partners.
• Own investigation of the most complex incidents: understand how Syrve solutions work.
• Build low friction collaboration with Product, Engineering, QA, DevOps and L2 teams.
• Oversee the creation and maintenance of knowledge base articles, technical documentation, and internal guidelines.
• Improve efficiency of L3 support using metrics (SLAs, resolution time, reopens, escalations to Engineering).
• Manage technical debt from the support perspective.

Manager – L3 Tech Support Team

• Lead and develop the L3 support team: set goals, distribute workload, grow product and technical expertise, maintain high standards of professionalism.
• Design and maintain structured escalation and notification flows for business, offices and partners, managing expectations and communicating impact, risks and next steps in a clear, calm and data-driven way.
• Own investigation of the most complex incidents: understand how Syrve solutions work (architecture, integrations, data flows), drive root cause analysis and post incident reviews with sustainable fixes.
• Build low friction collaboration with Product, Engineering, QA, DevOps and L2 teams; ensure requests to Engineering are well-structured and aligned with product direction.
• Oversee the creation and maintenance of knowledge base articles, technical documentation, and internal guidelines.
• Improve efficiency of L3 support using metrics (SLAs, resolution time, reopens, escalations to Engineering) and by actively adopting AI tools in support workflows.
• Manage technical debt from the support perspective: keep visibility on legacy and hard-to-support solutions, initiate deprecation/migration decisions and promote reuse of existing capabilities.

L3 Support Team Manager

Support Engineer

• Investigate and resolve incidents and complex technical issues related to Syrve software.
• Work with the full Syrve technology stack, including cloud-based components.
• Collaborate with development and DevOps teams to analyze and resolve issues.
• Communicate with technical teams of Syrve partners.
• Analyze logs and system behavior to identify root causes and prevent повторные issues.

Junior Sales Specialist – SaaS

Manager – L3 Tech Support Team

L3 Support Team Manager

Tech Support Engineer, L3