Synthesia

Technical Support Specialist, German Speaking

Synthesia

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Investigate and troubleshoot complex technical issues across the Synthesia platform
  • Apply fixes, configuration changes, or validated workarounds where possible
  • Escalate to Engineering with clear diagnostic details and impact assessments
  • Reproduce reported issues in internal environments to identify root causes
  • Analyse logs, data, and customer configurations to support investigations
  • Validate fixes or patches and confirm resolution with the customer
  • Document findings, solutions, and technical procedures for future reference
  • Collaborate with Product and Engineering teams to report bugs and suggest improvements

Requirements

  • Minimum 5 years of experience in a technical support or similar customer-facing technical role
  • Strong troubleshooting and problem-solving skills, with a logical and analytical approach
  • Confident communicator with clear, concise verbal and written skills
  • Solid technical foundation and curiosity to learn new systems and tools
  • Experienced in diagnosing and resolving technical issues remotely
  • Able to prioritise and manage workload in a fast-paced environment
  • Comfortable working both independently and collaboratively across teams
  • SSO / WorkOS configuration and troubleshooting
  • REST APIs and Postman for testing and validation
  • Monitoring and debugging using Datadog
  • SaaS platform support and administration
  • Analysing HAR files and network traffic for issue reproduction
Benefits
  • Remote work opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingproblem-solvingSSO configurationWorkOS configurationREST APIsPostmanmonitoringdebuggingSaaS supportnetwork traffic analysis
Soft Skills
communicationanalytical skillslogical thinkingtime managementcollaborationindependencecustomer-facing skillscuriosityworkload prioritizationdocumentation