SYNLAB Nigeria

Infrastructure Engineer, IT

SYNLAB Nigeria

full-time

Posted on:

Location Type: Hybrid

Location: Basildon • United Kingdom

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Tech Stack

CloudCyber SecurityITSM

About the role

  • Support and maintain our server and network environments.
  • Hands-on, third-line support for Microsoft Operating Systems (Windows 11, Server 2019-2025).
  • Monitor and update jobs within the ITSM system, ensuring users are kept informed.
  • Adhere to established Incident Management and Request Fulfilment processes.
  • Help maintain our cybersecurity footprint, making sure all areas of responsibility comply with relevant legislation.
  • Collaborate with third-party suppliers to resolve issues.
  • Perform daily operational checks.
  • Provide planned assistance for IT projects at remote sites as required.
  • Assist with the creation and maintenance of Service Desk procedures and the Configuration Management Database.
  • Update the knowledge base with resolution information.
  • Opportunity for personal development through a blend of academic learning and practical experience.

Requirements

  • Educated to A-Level or HND level.
  • Proficiency in Desktop and Server Troubleshooting, as well as Network and Firewall Troubleshooting.
  • Experience with Patching, Upgrade Lifecycle, Active Directory Management, and Group Policy Management.
  • Strong knowledge of Microsoft Server OS and Microsoft Desktop OS.
  • Proven ability in Personal Time Management, Stakeholder Management, and Teamwork.
  • **Desirable:**
  • A degree or equivalent qualification.
  • Relevant IT qualifications such as MCP, CompTIA, or ITIL v4.
  • Experience in the Healthcare sector.
  • Knowledge of Cloud Computing.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Operating SystemsWindows 11Server 2019Server 2025Desktop TroubleshootingServer TroubleshootingNetwork TroubleshootingFirewall TroubleshootingActive Directory ManagementGroup Policy Management
Soft Skills
Personal Time ManagementStakeholder ManagementTeamwork
Certifications
MCPCompTIAITIL v4