Synergy Solutions - Staffing and Executive Search

Systems Engineer

• Lead blueprinting workshops with dispatch, field crews, and operations leadership to map real-world field workflows.
• Convert business rules into structured functional requirements, user stories, and acceptance criteria.
• Align field operations with SAP PM and IS‑U, ensuring asset, billing, and maintenance data flow cleanly across the enterprise.
• Configure SAP FSM and guide functional testing, partnering closely with business teams during UAT.
• Serve as the functional bridge between legacy ClickSoftware logic and modern SAP field service architecture.

SAP Functional Business Analyst – Field Service Systems

Application Engineer

• Support and maintain the Customer/1 CIS application
• Troubleshoot and resolve production issues in COBOL, batch jobs, and related components
• Analyze billing, metering, payments, collections, and customer workflows
• Implement small enhancements, fixes, and logic updates
• Work with business users to understand issues and translate them into technical solutions
• Ensure system stability, data integrity, and accurate billing operations
• Participate in on-call or after-hours support rotations (if required)

SAP Functional Business Analyst – Field Service Systems

CIS Application Support Engineer – Customer, COBOL