Syndio

Implementation Specialist

• Facilitate and lead the implementation of Syndio’s software to ensure it is a perfect fit for each customer-facing team and the customer.
• Lead efficient and effective product training tailored to each customer to maximize each team's success with Syndio’s software.
• Identify and triage key project/implementation risks and work with internal teams to mitigate and resolve them.
• Influence and create the playbooks for systems and processes to scale future team members and customers; assist in the management of systems and processes.
• Understand the customer’s org structure and the appropriate stakeholders that are critical to the onboarding, and make sure their unique needs are always being met.
• Define metrics and KPIs that showcase onboarding and adoption success.
• Ensure our users and customers are successful within their first 45, 90, 120 days of Syndio including responsibility for adoption and satisfaction metrics.
• The IM will be passionate about Syndio’s technology solutions with a focus on technical proficiency related to product functionality and implementation.
• Build cross-functional relationships with Marketing, Product, and Engineering to create a unified customer experience and represent the customers’ voice and insights.

Implementation Manager

Sales Engineer

• Partner with AEs across the full sales cycle — from discovery through close — owning the technical narrative in every prospect engagement.
• Deliver compelling, tailored product demonstrations to CHROs, Compensation leaders, CFOs, and technical buyers, adapting the story to each persona's priorities.
• Lead technical discovery to map prospect pain points — compensation inconsistency across business units, compliance obligations spanning multiple jurisdictions, fragmented data ecosystems, pay decision risk — to Syndio's platform capabilities.
• Build and run proof-of-concept engagements, working with prospect data where appropriate to demonstrate measurable impact.
• Translate complex analytical concepts — compensation modeling, pay decision frameworks, statistical analysis — into business language that resonates with non-technical stakeholders.
• Serve as the technical voice in RFPs, security reviews, and competitive evaluations — earning trust with enterprise InfoSec and Privacy teams who need confidence before sharing sensitive compensation and people data.
• Build and maintain interactive demo environments and sandbox instances that showcase Syndio's full platform.
• Create reusable demo assets (guided flows, scenario-based walkthroughs, synthetic datasets) that reduce prep time and raise the quality bar for every sales conversation.
• Develop ROI models, competitive battle cards, and technical one-pagers that accelerate deal velocity.
• Partner with Product Marketing and Product Management to keep demo content current with the product roadmap and evolving market positioning.
• Feed structured field intelligence back to Product — surfacing prospect objections, feature gaps, competitive dynamics, and emerging use cases.
• Collaborate with Product and Engineering on beta programs, design-partner sessions, and early-access previews with strategic accounts.
• Build the SE function's operating model: engagement rules, coverage models, tooling stack, and success metrics.
• Mentor and onboard future SE hires as the team grows.

Senior Sales Engineer

Solutions Engineer

• Own the end-to-end technical implementation for strategic clients, from initial data ingestion to complex group configurations in the Syndio platform.
• Use advanced AI prompt engineering to navigate product exceptions and architect creative solutions for unique client edge cases that "out of the box" features don't yet cover.
• Ensure the platform isn't just "live"; it’s embedded. You will design configurations that make Syndio an indispensable part of a client’s daily HR and compensation workflow.
• Work with modern integration tools and help migrate existing clients to our new, high-scale Implementation Platform.
• Act as the technical voice of the customer. You will provide direct feedback to the Core Engineering and Product teams to help shape the future of our Data ingestion and Pay Intelligence products.

Implementation Manager

Senior Sales Engineer

Forward Deployed Engineering Solutions Consultant