Implementation Manager
Onit
DI Implementation Specialist
SYNCREON
full-time
Posted on:
Location Type: Remote
Location: Remote • New Jersey • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureCloudFirewallsUnityVoIP
About the role
- Lead the end-to-end deployment of Cisco Webex Dedicated Instance (DI) solutions, including planning, design, configuration, integration, testing, and go-live.
- Conduct as-is assessments of client’s collaboration environment and recommend migration/modernization strategies.
- Configure Cisco Unified Communications Manager (CUCM), Unity Connection, Expressway, IM & Presence, and other collaboration applications within the Webex DI environment.
- Integrate Webex DI with cloud services (Webex Calling, Webex App, Control Hub) and on-premises systems.
- Collaborate with network, security, and voice teams to ensure smooth interoperability and compliance.
- Perform user migrations, number porting, and device onboarding with minimal downtime.
- Provide knowledge transfer, documentation, and training to clients and internal teams.
- Troubleshoot and resolve complex issues related to Webex DI deployment, security, and integrations.
- Stay updated on Cisco’s latest Webex features, updates, and best practices.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 5+ years of hands-on experience in Cisco Unified Communications / Collaboration technologies.
- Proven experience implementing and migrating to Cisco Webex Dedicated Instance (DI).
- Strong knowledge of:
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection (CUC)
- Cisco Expressway
- Cisco IM & Presence
- Webex Control Hub
- Familiarity with SIP trunking, PSTN connectivity, SBCs (e.g., CUBE, Audiocodes, Ribbon).
- Experience with hybrid integrations (Active Directory, Single Sign-On, Azure AD, Cisco Directory Connector).
- Strong understanding of VoIP protocols (SIP, RTP, SRTP, H.323).
- Excellent problem-solving, documentation, and client-facing communication skills.
- Preferred Qualifications:
- Cisco Collaboration certifications such as: CCNP Collaboration, CCIE Collaboration, or Webex Calling Specialist certification.
- Experience with Microsoft Teams Direct Routing / Zoom Phone integration.
- Familiarity with network security policies, firewalls, and QoS for voice/video traffic.
- Knowledge of cloud migration tools and methodologies.
Benefits
- All your information will be kept confidential according to EEO guidelines.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Cisco Webex Dedicated InstanceCisco Unified Communications ManagerCisco Unity ConnectionCisco ExpresswayCisco IM & PresenceWebex Control HubSIP trunkingVoIP protocolshybrid integrationscloud migration tools
Soft skills
problem-solvingdocumentationclient-facing communication
Certifications
CCNP CollaborationCCIE CollaborationWebex Calling Specialist
