Synchrony

Solutions Engineer

• Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs.
• Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap.
• Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process.
• Ensure compliance with architecture, security, and technology standards set by Synchrony.
• Be a leading architect for development teams, influencing them through all phases of Agile development life cycle.
• Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions.
• Implement new technologies and assist developers as they migrate to new technologies.
• Participate in Agile scrums consisting of cross-functional teams.
• Design data models to support complex business processes.
• Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command.
• Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews.
• Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution.
• Identify ways to increase efficiency and improve system performance.
• Work with third party vendors to develop software and/or integrate their software into the company's products.

VP, Solution Architect – Digital Servicing

Vice President

• Lead and deliver Digital Measurement Analytics for Synchrony’s Digital First Trains in Agile methodology to drive digital data strategy that includes collection & validation of data and reporting.
• Partner with onsite Stakeholders and various process owners in marketing, technology and digital teams to plan and implement strategic priorities.
• Responsible for team’s effective communication, project deliverables, coaching team on adhering to expected timelines, accuracy & compliance with meticulous project management.
• Hire Right Talent, Mentor team members on analytical, technical, functional skills and guide them build progressive thinking towards fulfilling their career objectives.

AVP Digital Analytics

• Lead the Implementation for Credit AMTF Strategies including Authorization Real-System Systems and Digital Initiatives
• Design, Build, Test, Implement, Track and Support all Real-Time system changes for authorization, fraud, and teal time credit line increase strategy updates in RAMS/PowerCurve and GESmart
• Collaborate with Fraud and Credit Strategy Teams to understand and finalize requirements
• Perform post-implementation analysis
• Design and Implement changes to support the expansion of the Synchrony digital initiatives across all Wallet, Temp Pass, and Account Lookup functions
• Represent team on other Agile steering committees to influence and develop their epics to include Infrastructure’s priorities
• Work with cross functional teams on various Product and Client Launches
• Interface with Agile teams per SAFe protocol to get stories prioritized and delivered

AVP, Credit Strategy Implementation

Marketing

• Conduct surveillance and monitoring activities that validate compliance against governance controls
• Develop and execute recurring surveillance testing for the defined testing scope within a surveillance review
• Document detailed test instructions and results to surveillance documentation standards
• Analyze test results to identify defect categorization and root cause
• Make recommendations on final test outcome to Growth surveillance management
• Effectively communicate test results to process owners
• Maintain an appropriate depth of knowledge of Growth processes
• Establish effective relationships with all Growth teams
• Create and maintain repository of evidence documentation and workpapers

Manager, Marketing Process Surveillance – Level 9

• Partner with Acquisition and Account Management (transactional) strategy teams to identify opportunity areas for customer growth/retention, improve existing credit and customer decisions, loss mitigation; proactively detect anomalies and diagnose drivers using existing reporting and performance monitoring
• Translate business questions into analytical problem statements, hypotheses, and success metrics; define test design and measurement approach in partnership with stakeholders
• Perform data extraction, preparation, feature/variable creation, segmentation, deep-dives, trend analysis, and pattern recognition; apply ML/advanced analytics techniques when appropriate to generate actionable insights
• Develop clear, executive-ready narratives, including impact sizing, trade-offs, and recommended actions to enable prioritization and decisioning
• Support piloting by providing targeting logic, monitoring/measurement frameworks, and post-test readouts; iterate based on results
• Collaborate with model development teams on feature ideas and analytical findings; partner with Technology/Data teams to address data gaps, improve data quality, and enable implementation/monitoring capabilities

AVP, Strategy Sciences

• Provide leadership and hands-on analytic support to the Home Specialty & Merchant Experience teams within H&A Platform while leading the India analytics team to design, develop, implement and monitor analytic solutions catering to business priorities and propose new analytic solutions to optimize business value and dealer/customer experience.
• Handle day to day analytic requests for Home Specialty clients & Merchant Experience team, and the prioritization of projects with US Analytics team and stakeholders, lead from a strategic perspective.
• Lead strategic/complex analytics projects that are priorities for H&A platform from beginning to end, including ideation, data mining, strategy formulation, and presentation of results and recommendations.
• Co-own development of the analytic agenda and roadmap with US counterpart and deliver on portfolio goals.
• Be a hands-on leader and willing to roll up sleeves to lead projects, perform data analysis as well as provide strategic thought leadership to more junior analysts.
• Together with US analytics teams, foster strong partnership and engagement with both the internal Synchrony business and client teams.
• Participate in strategy sessions with Cross Functional stakeholders to drive analytics in support of business goals.
• Participate in working sessions/communicate key findings to stakeholders and clients.
• Manage, coach and develop a team of 4 analytics professionals dedicated to the Home Specialty & Merchant Experience Team.
• Formulate strategy and action plan to recruit, retain and develop analytic talent.
• Develop & apply advanced analytics to optimize business outcomes.
• Share learnings and capabilities with broader analytics community and play an instrumental role in developing use cases to showcase IAH capabilities.
• Partner with Analytics CoE teams to drive best practices and centralized analytic capabilities across clients.
• Proactively manage all analytic projects with weekly update on timeline, status, and resource allocation; Ensure delivery of all BAU and strategic projects based on business demand and requirements.
• Partner with Digital and Journey Analytics teams to develop and implement analytic solutions to improve customer experience across different channels.
• Drive internal initiatives, perform other duties and/or special projects, as assigned.

VP, Analytics – Home Specialty & Merchant Experience

Controller

• Maintain a thorough understanding of end-to-end Cash Accounting processes, including transaction flow, key systems and data sources in order to provide expert guidance to support various projects, process improvement initiatives.
• Lead assigned Cash Accounting projects from intake through implementation, including scope, plan, timeline, RAID (risks, assumptions, issues, dependencies), and status reporting.
• Identify control gaps, reconciliation breaks, inefficiencies, and manual work; design and execute solutions using Lean/automation opportunities.
• Collaborate with Operations, Controllership, Treasury, Compliance, Audit, and Technology teams to align requirements and deliver outcomes.
• Define/track KPIs (e.g., aging, breaks, recon timeliness, exceptions, write-offs, SLA adherence) and provide recurring performance insights and dashboards.
• Ensure procedures meet policy requirements; support internal/external audits and evidence preparation; strengthen documentation and control testing readiness.
• Maintain SOPs, process maps, control narratives, and change logs; ensure smooth handoffs and knowledge transfer.
• Manage stakeholder communications, training, and adoption plans to ensure solutions stick and teams are enabled.
• Perform deep dives on recurring issues, define corrective actions, and drive closure with measurable results.
• Provide recommendations to Process Owner/Managers based on data, trends, and operational risk considerations.

Manager, Cash Accounting

Product Manager

• Manage end-to-end partner data solution lifecycle and roadmap
• Support VP, Consumer & Partner Data Solutions Leader’s product vision and strategy
• Build and maintain business cases (impact/value, investment, risk dependencies)
• Own analytical and data requirements discovery for new/enhanced data solution needs / use cases
• Translate business and data requirements into user stories with clearly defined acceptance criteria
• Create and manage Product Backlog in partnership with Engineering and Data Office
• Plan delivery and product releases via Agile/PI planning with Product Owner
• Partner with data engineering/architecture to review data models, APIs, designs and standards
• Own release/change management communications
• Lead stakeholder communications and establish a structured feedback loop
• Ensure product documentation, data catalogs, and governance artifacts are complete

VP, Product Manager – Internal Consumer & Partner Data Solutions

Customer Support

• Consolidating, analyzing, and reporting operational data for the Payment Security debt cancellation product
• Produce operational reporting (QA/call monitoring, training completion, dispute volumes/aging, complaint trends) and summarize key insights
• Own KPI definitions and reporting governance (methodology, data dictionary, SOPs) to ensure consistency and audit readiness
• Validate and reconcile data sources; perform QA checks to ensure accuracy, consistency, and data integrity
• Develop and deliver exception reporting and trend analysis to identify risks, anomalies, and SLA/control gaps
• Support compliance and regulatory reporting and provide documentation/evidence for audits/exams as needed
• Maintain issue/error logs and coordinate follow-up actions through resolution
• Build strong cross-functional relationships with supplier and internal SYF teams

Senior Analyst, Customer Experience Reporting & Insights

• Support the Scalable Marketing Measurement Team in driving key initiatives related to Marketing Campaign Performance.
• Prepare dashboards and perform data validation.
• Engage with 3rd party partners to standardize and automate data feeds.
• Collaborate across multiple time zones with onshore and offshore teams.

Senior Analyst, Scalable Marketing Measurement Analytics

Call Center Representative

• Own the product strategy, roadmap, and scaled delivery of capabilities that power our customer connection points.
• Deliver modern, streamlined technology and capabilities to enable forecasting, scheduling, and intraday management.
• Support smarter orchestration of work and partner across the enterprise with the primary stakeholders.
• Establish product metrics and operating cadence, including KPIs, experimentation, release planning, and continuous improvement tied to operational and customer outcomes.
• Champion modernization and change adoption, influencing stakeholders and guiding rollouts that enable seamless omnichannel servicing across voice, digital, chat, and messaging.

VP, Product – Contact Center Routing, Workforce Planning

Bilingual

• Responsible for validation of calls to support business requirements
• Provide support in execution of complaint monitoring controls
• Project suggestions on criteria changes based on requirements
• Conduct validation and calibration sessions as necessary
• Partner with internal and external resources to develop deliverables
• Support projects driving operational excellence as subject matter expert

Senior Specialist, Bilingual Speech Validation

• Manage, develop, and drive Synchrony merchant channel product
• Provide visionary leadership and strategic direction for the portfolio to meet business growth, profitability, and customer needs
• Own the provider/merchant experience and work with leadership team to evolve and maintain the supporting point of sale for Synchrony merchants
• Define and deliver product strategy, roadmap and prioritization of new features in concert with complementary point of sale channels
• Work directly with Product Marketing, IT, Analytics, Sales, and business stakeholders to improve merchant experience
• Gather Voice-of-Customer feedback and form recommendations on future capabilities

AVP, Product Management

Financial Crime

• Design, develop, and maintain AML product features and modules ensuring scalability, reliability, and compliance with regulatory standards
• Document AML Data mapping from Source to AML
• Collaborate with compliance and risk teams to translate AML rules and regulatory requirements into technical specifications
• Implement and optimize transaction monitoring systems, alert generation mechanisms, case management tools, and customer risk scoring features
• Integrate AML product solutions with internal and external data sources, including sanctions lists, watchlists, and transaction data feeds
• Continuously improve AML product performance through data analysis, tuning detection algorithms, and refining workflows
• Work closely with data scientists and analysts to implement machine learning models and analytics for enhanced detection of suspicious activities
• Provide technical troubleshooting, root cause analysis, and swift resolution of AML product issues
• Ensure AML product security, data privacy, and audit readiness
• Support product QA, user acceptance testing (UAT), and participate in release management
• Keep abreast of evolving AML regulations, industry trends, and emerging technologies to innovate product capabilities
• Document system designs, processes, and code in accordance with company standards
• Perform other duties and/or special projects as assigned

AVP, Product Engineer – AML

• Define product vision and strategy for Intelligent Routing and Workforce Optimization.
• Own the end-to-end product roadmap and delivery for inbound/outbound intelligent routing.
• Lead product management for Workforce Planning Optimization platforms, focusing on platform modernization and capability delivery.
• Own platform integration strategy and execution to ensure seamless connectivity across systems.
• Establish product metrics and operating cadence including KPIs.
• Accountable for longer-term platform capabilities including APIs and microservices.
• Perform other duties and/or special projects as assigned.