Synchrony

Sales

• Drive application volume to meet/exceed goals
• Exceed customer satisfaction by meeting/exceeding established Client Satisfaction survey target goals
• Enhance implementation of in-store marketing programs; conduct on-going training
• Develop credit awareness programs with store/market management
• Audit signage, point of sale material for compliance purposes and communicate issues accordingly
• Support Client Program Manager and client team initiatives
• Compile and present results of on-going credit programs; manage travel and marketing budgets
• Attend/support store opening and relocation events
• Develop and maintain key external client relationships

AVP, Regional Credit Sales Manager

Vice President

• Leverage customer rewards earn/burn behavior to develop scalable, data-driven solutions that enhance marketing effectiveness, reduce attrition, and strengthen customer engagement
• Lead evaluation of client-specific loyalty reporting, identifying gaps and root causes, recommending corrective actions, and ensuring ongoing oversight and adherence to reporting compliance standards
• Provide data-driven insights to partners on value propositions, including industry benchmarks, usage trends, and recommendations to improve program performance and effectiveness
• Lead/manage multiple cross-functional projects end-to-end, ensuring on-time delivery, high-quality outputs, and complete documentation in alignment with audit and governance requirements
• Manage and develop the team, including workforce planning, hiring, performance management, coaching, and career development

AVP, Regional Credit Sales Manager

AVP, Loyalty Analytics – Targeting Strategy, Optimization