Synchrony

AVP, Consumer Bank Product Owner – Digital API

Synchrony

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $90,000 - $155,000 per year

Job Level

Lead

Tech Stack

Splunk

About the role

  • Identify business needs and translate to business requirements and stories for our API teams, known as the Business Services Layer (BSL)
  • Influence decisions by providing technical consultation and direction to stakeholders alongside our Technical Product Owners
  • Work closely with Technical Product Owners to ensure technical implementation meets the business requirements and business rules
  • Ability to deep dive into complex technical systems
  • Ensure strong communication and coordination to the front end developers and teams as well as any other API consumers
  • Recommend new technology trends and innovative products/features to the teams
  • Oversight and leadership of the wing-to-wing product development lifecycle, including build, test, launch, and adoption
  • Work with the Agile Development Team and Scrum Master, lead backlog planning and grooming, and support Release planning
  • Coordinate and lead user acceptance testing (UAT) for releases
  • Work with UX partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance
  • Partner with key stakeholders (Marketing, IT, Compliance, Credit/Risk and Operations) to identify and prioritize future features to deliver to market and manage the product backlog
  • Lead run the engine functions for the team, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc.
  • Partner with Digital Analytics team to closely monitor and understand usage patterns online and utilize tools such as Omniture, GA, and Splunk
  • Keep all product and API documentation up to date
  • Work closely with our Consumer Bank Digital Product Owners to create a unified digital customer experience
  • Participate and work in Scaled Agile Framework (SAFe) as our teams are part of a Solution Train
  • Perform other duties and/or special projects as assigned.

Requirements

  • Bachelor\'s Degree or, in lieu of a degree, a high school equivalent and 8+ years of experience as a Product Owner within a consumer banking organization.
  • 4+ years of digital product owner experience, including experience in API and/or services management.
  • Ability to work U.S. east coast hours AND must be able to go into a physical hub location on a regular basis.