Synchrony

Senior Client Development Leader – Venmo

Synchrony

full-time

Posted on:

Location Type: Hybrid

Location: Alpharetta • California • Connecticut • United States

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Salary

💰 $150,000 - $250,000 per year

Job Level

Senior

About the role

  • Serve as liaison between client and Synchrony Financial
  • Understand Venmo dynamics and execute strategies that drive growth
  • Monitor progress to program goals and proactively identify areas of opportunity
  • Assess key portfolio performance metrics to determine optimal program strategies
  • Identify client CTQs and lead cross functional business teams to deliver
  • Identify and implement programs to enhance profitability and reduce costs
  • Provide leadership to all strategic program projects and initiatives, with responsibilities managing ancillary products and benefits for PayPal & Venmo
  • Lead operating reviews and portfolio performance reviews with client
  • Provide value-added analysis and reporting to evaluate and drive program performance
  • Support and sell in to client, new initiatives & marketing programs/products
  • Oversee compliance / regulatory matters related to portfolio
  • Assure all contractual obligations are being met
  • Provide leadership for all program Terms & Conditions and Change in Terms execution
  • See corporate complaints through to resolution and communicate to HQ
  • Perform other duties and/or special projects as assigned

Requirements

  • Bachelor’s degree or minimum of 8 years of equivalent work experience in the Financial Services field
  • Minimum of 6 years of client management experience or retail card experience, including leading teams
  • Minimum of 5 years’ project management experience
  • Minimum of 3 years’ experience in delivering formal communications to either senior business leaders or key external business partners
  • Ability and flexibility to travel for business as required
Benefits
  • flexible work arrangements
  • annual bonus based on individual and company performance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementportfolio performance metricsprogram strategiesdata analysisfinancial services
Soft Skills
leadershipclient managementcommunicationproblem-solvingstrategic thinking