AVP, Enterprise Complaints Analytics – Innovation
Synchrony
full-time
Posted on:
Location Type: Hybrid
Location: Hyderabad • India
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Job Level
About the role
- Own analytics initiatives end-to-end —from scoping and hypothesis development to delivery—solving complex business problems with advanced analytics.
- Detect emerging complaint patterns and thematic risks using both structured and unstructured data to surface leading indicators before they become enterprise issues.
- Operate as a strategic connector , collaborating across ECCE, L3 process owners, and key partners (Product, Ops, Risk, Compliance, Legal, Marketing) to shape priorities and drive execution.
- Deliver with rigor and speed , ensuring timelines, accuracy, governance, and compliance through disciplined project management.
- Elevate the team from reporting to insight , building a culture where analytics drives decisions—not dashboards alone.
- Strengthen, document, and automate dashboards and controls that monitor complaint performance and the complaint-product ecosystem.
Requirements
- Bachelor’s degree in any discipline with 4+ years of analytics experience in a financial services or in lieu of degree, minimum of 6+ years of analytics experience in a financial services.
- 3-6 years of hands-on Experience in SAS / Python with ability to independently perform EDA (Exploratory Data Analysis).
- 2+years of experience in designing and monitoring A/B testing or champion challenger strategy design.
- Demonstrated experience in performing root cause analysis using Machine Learning/AI
- 2+ years of experience in Tableau Visualizations, and data driven story telling to senior leadership
- Comprehend key concepts & processes in the Bank influencing Customer journey and Complaint operations - translate them into quantitative attributes /metrics.
- Ability to define problem solving methodology, present insights to larger teams and influence decision making
- Advanced proficiency in MS-Excel, MS-PowerPoint.
- Good understanding of credit card industry financial P&L drivers and key sensitivities
- Strong written/oral communication & stakeholder management skills
- Proven ability to independently deliver Analytical solutions for Business problems.
Benefits
- best-in-class employee benefits and programs that cater to work-life integration and overall well-being
- career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SASPythonExploratory Data AnalysisA/B testingMachine LearningAITableauMS-ExcelMS-PowerPointdata visualization
Soft Skills
problem solvingcommunicationstakeholder managementcollaborationproject managementinsight generationinfluence decision makingdocumentationautomationtimeliness