Synchrony

Supplier Information Management Manager

Synchrony

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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Tech Stack

Oracle

About the role

  • Manage end-to-end supplier master data processes, including onboarding, updates, validation, and offboarding within SYF systems.
  • Ensure all supplier record changes comply with regulatory requirements, corporate policies, and internal control standards.
  • Collaborate cross-functionally with Procurement, Finance, Tax, Legal, and IT teams to resolve exceptions and supplier data discrepancies.
  • Monitor and report on team performance metrics, driving initiatives to meet or exceed established KPIs and SLAs.
  • Lead continuous improvement projects focused on streamlining supplier information processes, reducing errors, and enhancing system efficiencies.
  • Identify risks related to supplier data management and implement corrective actions to mitigate potential compliance issues.
  • Support training and development activities for team members and stakeholders to foster compliance awareness and process adherence.
  • Maintain up-to-date knowledge of relevant regulatory requirements, supplier management best practices, and system enhancements.
  • Manage the onboarding of new suppliers and collaborate with supplier managers through the Coupa Supplier Portal.
  • Utilize Coupa and third-party validation tools to analyze and approve supplier registrations.
  • Maintain Oracle supplier records as the authoritative source of supplier data.
  • Oversee the setup and ongoing maintenance of supplier sites, ensuring accurate and current information.
  • Identify and resolve supplier duplication issues to maintain data integrity.
  • Validate banking information to uphold compliance and internal control standards.
  • Ensure all tax documentation and foreign supplier waivers are up to date.
  • Review and process supplier record change requests submitted via Coupa.
  • Assess Supplier Tax Certification outcomes to determine proper tax classification and supplier activation status.
  • Collaborate with cross-functional teams to manage supplier offboarding.
  • Monitor holds on supplier invoices, payments, and purchase orders.
  • Maintain validations for foreign suppliers and monitor localization efforts.
  • Validate year-end tax status for accurate 1099-Misc/1042 tax reporting.
  • Work directly with suppliers globally to assist in the enablement of their Coupa Supplier Portal (CSP) accounts.
  • Drive continuous process improvements by identifying opportunities to automate manual workflows, leveraging Coupa capabilities and exploring AI-powered solutions.
  • Lead end-to-end supplier enablement initiatives, including onboarding suppliers onto the supplier portal and providing guidance to suppliers to maximize portal utilization.
  • Collaborate cross-functionally with Procurement, Finance, Compliance, and IT teams to support supplier data governance, controls, and risk mitigation measures.
  • Take ownership of assigned projects with minimal supervision, managing timelines, deliverables, and stakeholder communications effectively.
  • Stay informed on emerging automation technologies, AI advancements, and best practices relevant to supplier information management and procurement operations.

Requirements

  • Bachelor’s degree in Business Administration, Supply Chain Management, Finance, or a related field with Minimum 2+ years of prior work-related experience in Procure to Pay processes or in lieu of a degree Minimum 4+ years of prior work-related experience in Procure to Pay processes
  • Strong working knowledge of supplier management systems such as Coupa, Oracle, or equivalent.
  • Proven experience in supplier information management, procurement operations, or vendor data governance, preferably within financial services or a highly regulated environment.
  • Demonstrated ability to manage issue resolution effectively, providing Level 2 support and maintaining high customer service standards.
  • Excellent analytical, organizational, and problem-solving skills, with keen attention to detail and data accuracy.
  • Strong interpersonal and communication skills, with the ability to collaborate effectively across multiple functions and levels of the organization.
  • Experience driving process improvement initiatives and managing change in a dynamic environment.
  • Thorough working knowledge of supplier policies, processes and procedures.
  • Open to work in shifts/rotations.
Benefits
  • Employee benefits and programs that cater to work-life integration and overall well-being.
  • Career advancement and upskilling opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
supplier managementprocure to pay processesdata validationprocess improvementissue resolutiondata governancetax classificationdata integrityregulatory complianceanalytical skills
Soft Skills
communication skillsinterpersonal skillsorganizational skillsproblem-solving skillsattention to detailcustomer servicecollaborationchange managementleadershiptraining and development