Synchrony Group, LLC

Copywriter

• Partner with internal teams to turn complex data into engaging and meaningful copy for a variety of audiences, including HCPs, patients/caregivers, and internal client audiences (e.g., sales representatives)
• Develop original content for deliverables across digital and print media (e.g., product brochures, emails, social media, banner advertisements, videos, websites, core visual aids)
• Collaborate with Creative personnel leads to help establish the creative vision and refine graphics and layouts for all pieces
• Engage with clients to understand their brand(s), key messages, and creative vision; explore and develop innovative ideas appropriate to client marketing strategies

Senior Copywriter

Medical writer

• writes original content for publications activities, and other materials for healthcare professional (HCP) and internal client audiences
• demonstrates a command of relevant therapeutic areas and expertise with assigned products
• analyzes, interprets, and applies clinical data to produce high-quality scientific communications
• follows all internal processes and procedures with regard to workflow, development of deliverables, and adherence to industry best practices

Senior Medical Writer

Account Manager

• Lead cross-functional teams in support of client needs for all Synchrony clients
• Monitor and manage assigned activities to ensure timely delivery of products and services
• Foster and develop collaboration between internal teams and external vendors and partners to ensure innovative and collaborative solutions to client needs
• Ensure team compliance with client contracts, timelines, and budgets
• Oversee assigned program financial management and reporting
• Work with other team members to ensure that Synchrony is meeting its goals, objectives, and corporate values
• Support the development, presentation, and selling of high-quality deliverables
• Accurately assess and relay client requests, comments, and concerns to the internal team
• Ensure alignment of brand strategy to tactical execution
• Actively participate in client presentations, selling the agency's point of view
• Represent the organization in an appropriate manner
• Attend client meetings, congresses, and communicate key learnings to team and client
• Be a positive force for enhancing the work culture, consensus-building, and internal communications
• Facilitate communication between team members and clients to maintain strong relationships and effective account management
• Resolve conflict and celebrate success; set clear team priorities and help define success in terms of the whole team
• Explain client/brand objectives and strategies to the internal team, partners, and vendors
• Keep management apprised of: Critical internal Synchrony issues, concerns, and opportunities; Critical client concerns and opportunities; Brand accomplishments and tactics
• Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field

Project Manager

• Provide leadership support for Project Managers in the development of educational and promotional materials/activities
• Perform all Project Manager duties for assigned accounts and provide oversight/support in these areas for department personnel
• Develop and execute project timelines, budgets, and billing checklists
• Drive weekly internal and client status, new project kick-off, and post-project meetings
• Communicate with assigned clients regarding project status when applicable
• Fulfill lead role in resource allocation, scheduling, and prioritization based on business unit objectives defined by Account Services
• Assess workflow and resources in the department to efficiently allocate responsibilities
• Maintain high-level knowledge of the project status, billing status, and timelines to support execution for all projects across product teams
• Review pre-/post-project documentation, and approve when appropriate
• Assume/allocate/arrange coverage for temporary responsibilities for out-of-office team members
• Assist Project Managers in problem-solving and prioritization to ensure timely execution of deliverables
• Assist Project Managers with coordination of vendor/freelance selection
• Review proposals and statements of work (SOWs) with Account Managers to ensure accuracy regarding department resources, allocated hours, and timelines
• Assess and continually monitor projects for maintenance of budget and scope as detailed in SOW; recommend change of scope or modification of internal process as needed
• Assist the Account Services team in the fulfillment and delivery of RFI/RFP (new-business) opportunities
• Assess, improve, and ensure adherence to processes, procedures, and systems to increase the efficiency and effectiveness of the department
• Train direct reports and other department staff, as required, on the use of department procedures and systems/software
• Ensure that all quality control measures (eg, editorial review, graphics review) are completed as designated in the department procedures
• Review detail reports with Project Managers to identify incorrectly recorded project hours, potential performance issues, and potentially out-of-specification/scope project hours
• Analyze potential out-of-specification/scope hours and make corrective recommendations to the team
• Serve as the primary Project Management team contact with Finance department
• Ensure that submission of all reconciliations and invoices is timely and are occurring at appropriate project milestones

Associate Director – Project Management

Editor

• ensuring the overall editorial quality of medical communications content
• providing medical editing for accuracy, clarity, consistency, grammar, and style
• fact-checking content, proofreading and editing copy
• ensuring adherence to client and project requirements, AMA Manual of Style, client corporate and brand style guides, and agency standards
• responsible for Veeva Vault submissions and reference library upkeep, as well as permissions requests
• collaborating with members of Editorial Services, Medical Services, and Creative Services teams to ensure deliverables meet high standards

Senior Copywriter

Senior Medical Writer

Account Manager

Associate Director – Project Management

Medical Editor