Associate Director – Project Management

Synchrony Group, LLC

Associate Director overseeing the Project Management team, developing marketing materials in a medical communications agency. Providing leadership, support, and resource allocation for educational and promotional activities.

Posted 6/19/2026full-timeRemote • West Chester • Pennsylvania • 🇺🇸 United StatesSeniorWebsite

ATS Keywords

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Hard Skills

project managementbudget managementresource allocationworkflow assessmentvendor selectionproposal reviewscope managementquality controltimeline developmentbilling management

Soft Skills

leadershipcommunicationproblem-solvingprioritizationcoordinationtraininganalytical skillsclient relationsteam collaborationpresentation skills

Tools & Technologies

project management softwarebilling systemsRFI/RFP processesSOW documentationdepartment procedures

Industry Keywords

medical communicationsbrand marketingclient meetingspromotional materialseducational materialsaccount servicesperformance issuesproject milestonesdepartment efficiencyinternal processes

About the role

Key responsibilities & impact

Provide leadership support for Project Managers in the development of educational and promotional materials/activities
Perform all Project Manager duties for assigned accounts and provide oversight/support in these areas for department personnel
Develop and execute project timelines, budgets, and billing checklists
Drive weekly internal and client status, new project kick-off, and post-project meetings
Communicate with assigned clients regarding project status when applicable
Fulfill lead role in resource allocation, scheduling, and prioritization based on business unit objectives defined by Account Services
Assess workflow and resources in the department to efficiently allocate responsibilities
Maintain high-level knowledge of the project status, billing status, and timelines to support execution for all projects across product teams
Review pre-/post-project documentation, and approve when appropriate
Assume/allocate/arrange coverage for temporary responsibilities for out-of-office team members
Assist Project Managers in problem-solving and prioritization to ensure timely execution of deliverables
Assist Project Managers with coordination of vendor/freelance selection
Review proposals and statements of work (SOWs) with Account Managers to ensure accuracy regarding department resources, allocated hours, and timelines
Assess and continually monitor projects for maintenance of budget and scope as detailed in SOW; recommend change of scope or modification of internal process as needed
Assist the Account Services team in the fulfillment and delivery of RFI/RFP (new-business) opportunities
Assess, improve, and ensure adherence to processes, procedures, and systems to increase the efficiency and effectiveness of the department
Train direct reports and other department staff, as required, on the use of department procedures and systems/software
Ensure that all quality control measures (eg, editorial review, graphics review) are completed as designated in the department procedures
Review detail reports with Project Managers to identify incorrectly recorded project hours, potential performance issues, and potentially out-of-specification/scope project hours
Analyze potential out-of-specification/scope hours and make corrective recommendations to the team
Serve as the primary Project Management team contact with Finance department
Ensure that submission of all reconciliations and invoices is timely and are occurring at appropriate project milestones

Requirements

What you’ll need

5 years’ related experience in project management at a medical communications-related agency
Experience managing >$3m annual brand marketing budgets
Ability to attend and conduct client meetings and presentations

Benefits

Comp & perks

competitive salaries
generous paid time off
excellent health insurance
family leave
401(k) plan with employer matching