Account Manager

Synchrony Group, LLC

Account Manager at Synchrony Group managing client services and executing growth strategies. Collaborating with internal teams and external partners to enhance medical communications practices.

Posted 6/19/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Lead cross-functional teams in support of client needs for all Synchrony clients
Monitor and manage assigned activities to ensure timely delivery of products and services
Foster and develop collaboration between internal teams and external vendors and partners to ensure innovative and collaborative solutions to client needs
Ensure team compliance with client contracts, timelines, and budgets
Oversee assigned program financial management and reporting
Work with other team members to ensure that Synchrony is meeting its goals, objectives, and corporate values
Support the development, presentation, and selling of high-quality deliverables
Accurately assess and relay client requests, comments, and concerns to the internal team
Ensure alignment of brand strategy to tactical execution
Actively participate in client presentations, selling the agency's point of view
Represent the organization in an appropriate manner
Attend client meetings, congresses, and communicate key learnings to team and client
Be a positive force for enhancing the work culture, consensus-building, and internal communications
Facilitate communication between team members and clients to maintain strong relationships and effective account management
Resolve conflict and celebrate success; set clear team priorities and help define success in terms of the whole team
Explain client/brand objectives and strategies to the internal team, partners, and vendors
Keep management apprised of: Critical internal Synchrony issues, concerns, and opportunities; Critical client concerns and opportunities; Brand accomplishments and tactics
Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field

Requirements

What you’ll need

Bachelor's degree required
Minimum of 2-3 years’ experience in marketing and account/client services support or pharmaceutical marketing/sales and/or project management
History of successful management of more than 1 million dollars of fee/year (preferred)
Specific industry and/or therapeutic expertise is required
Strong understanding of digital strategy and tactics, specifically in pharmaceutical marketing
Experience in both professional and consumer tactics preferred
Experience leading advertising initiatives- print or digital, websites, emails, banner ads, video production, media placement, brand planning, sales rep materials, branding, creative campaign development, promotional medical/marketing initiatives

Benefits

Comp & perks

competitive salaries
generous paid time off
excellent health insurance
family leave
401(k) plan with employer matching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

marketingaccount managementproject managementdigital strategyadvertising initiativesbrand planningcreative campaign developmentpromotional medical initiativesmedia placementvideo production

Soft Skills

leadershipcollaborationcommunicationconflict resolutionconsensus-buildingrelationship managementteam prioritizationclient presentationproblem-solvingcultural enhancement

Certifications

Bachelor's degree