Synapse ITS

Field Applications Engineer

Synapse ITS

full-time

Posted on:

Location Type: Remote

Location: Illinois • Iowa • United States

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About the role

  • Consults with existing and potential clients to assess and understand equipment needs and systems requirements.
  • Provides expertise and support to sales teams to communicate products, services, and client needs.
  • Ensures that customer needs are met, which may include product modifications.
  • Proposes improved materials or products to customers and explains benefits of changes.
  • Provides support to customers and resolves problems with installed equipment.
  • Assists with research and development of new products.
  • Providing customers with step-by-step guidance to resolve technical problems.
  • Documenting error reports and monitoring performance metrics.
  • Performs other duties as assigned.
  • Provide technical training to distributors, agencies, and contractors.
  • Help develop training materials, such as PowerPoints, Instructions, Guides, and Video instructions content.

Requirements

  • Bachelor’s degree in Electrical, Mechanical Engineering, Computer Science, or equivalent work experience
  • 5 years of sales, or related product experience
  • Strong interpersonal, analytical, organizational and follow-up skills.
  • Solid problem-solving skills.
  • Highly technical, quickly grasping how things work.
  • Presents technical concepts, ideas, and information in terms that both engineers and non-engineers can understand.
  • Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences.
  • Ability to apply engineering, technology, or other related principles to product sales.
  • Excellent attention to detail.
  • Proficient with Microsoft Office Suite or related software.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Electrical EngineeringMechanical EngineeringComputer ScienceTechnical TrainingProblem-SolvingPerformance MetricsResearch and DevelopmentProduct ModificationsTechnical SupportSales Experience
Soft Skills
Interpersonal SkillsAnalytical SkillsOrganizational SkillsFollow-Up SkillsAttention to DetailCommunication SkillsCustomer Service SkillsTechnical Concept PresentationAdaptabilityCollaboration