Synapse ITS

Field Engineer

• Consults with existing and potential clients to assess and understand equipment needs and systems requirements.
• Provides expertise and support to sales teams to communicate products, services, and client needs.
• Ensures that customer needs are met, which may include product modifications.
• Proposes improved materials or products to customers and explains benefits of changes.
• Provides support to customers and resolves problems with installed equipment.
• Assists with research and development of new products.
• Providing customers with step-by-step guidance to resolve technical problems.
• Documenting error reports and monitoring performance metrics.
• Performs other duties as assigned.
• Provide technical training to distributors, agencies, and contractors.
• Help develop training materials, such as PowerPoints, Instructions, Guides, and Video instructions content.

Field Applications Engineer