Swyfft

Claims Specialist

• Investigate, analyze, and determine the extent of liability concerning first party homeowner property losses and damages.
• Effectively communicate with policyholders, agents, and service providers via phone, email, and internal systems to accurately document claim details.
• Successfully manage a pending claim load at varying stages of the claims process.
• Interpret and apply the details of an insurance policy to ensure the accuracy of payments and claims declinations.
• Interpret and apply computer generated loss estimates, engineer’s reports, and construction terminology.
• Update and maintain comprehensive claim handling notations in our electronic claims management system and other related applications.

Daily Claims Representative, P&C Insurance

• Investigate, analyze, and determine the extent of liability concerning first party homeowner property losses and damages.
• Effectively communicate and negotiate with policyholders, agents, public adjusters, attorneys, and service providers via phone, email, and internal systems to accurately document claim details.
• Successfully manage a pending claim load at varying stages of the claims process.
• Interpret and apply the details of an insurance policy to ensure the accuracy of payments and claims declinations.
• Interpret and apply computer generated loss estimates, engineer’s reports, and construction terminology.
• Update and maintain comprehensive claim handling notations in our electronic claims management system and other related applications.
• Mentor our mid and associate level claims representatives.

Senior Complex & Represented Claims Representative

Manager

• Clearly analyze, report, and measure team performance metrics using our systems to maximize the efficiency, quality, and customer service of our claims operation.
• Responsible for the selection, evaluation, and retention of necessary contractors, adjusting firms, or related experts to assist in the daily handling of all applicable claims in each state of business.
• Partner with the Director, Claims to assist in establishing staff objectives and performance goals.
• Hire, train, coach, and mentor new and existing team members.
• Utilize your previous claims expertise to create and maintain comprehensive claim handling guidelines for various areas of the business.
• Conduct quarterly business reviews and audits on current team members and field adjusting firms to ensure compliance and best practices are being followed.
• Due diligence is important to us!
• Participation in special projects as needed.

Claims Manager

Outside Sales

• Act as a trusted advisor to our agents, by understanding their business needs to determine new opportunities for growth and how Swyfft can support them.
• Manage and grow the agent base in your assigned states or areas.
• Partner with assigned agents through in-person visits, virtual meetings, or inbound and outbound calls to discuss production expectations and strategy.
• Act as a resource for our agents by answering inquiries or questions about Swyfft products and services.
• Assist with the facilitation of agent training and education webinars.
• Strategize with agents to find creative ways they can maximize their potential and increase our customer base.
• Promote the Swyfft brand and cultivate relationships at conferences, events, and trade shows.
• Staying updated on industry trends, competitor activity, and market conditions to inform sales strategies.
• Track all agent activity, including contacts, communications, revenue potential, and updates in our HubSpot CRM system.

Territory Sales Manager, P&C Insurance

Recruitment

• Responsible for the sourcing, hiring, and onboarding of new recruits using ATS.
• Partner with hiring managers to develop creative job descriptions that will draw in the best of the best.
• Own weekly recruitment status meetings and conduct regular updates with hiring managers.
• Research and strategize new ways to find talent.
• Ensure all new hires complete all required new hire documents.
• Conduct New Hire Orientation and employee check-ins.
• Conduct exit interviews and ensure company separations are processed correctly in our systems.
• Process payroll via ADP WorkforceNow on a semi-monthly basis for approximately 200 employees.
• Assist with the annual open enrollment and benefits renewal process.
• Assist employees with benefit-related questions and managing employee leaves.

Recruiter – HR Generalist

• Investigate, analyze, and determine the extent of the insurance company's and policyholders’ liability concerning third-party damages and injury with full and final settlement in mind.
• Ensure that all assigned claims are resolved timely, reserved accurately, and handled fairly (and in compliance with state and company guidelines).
• Review litigated complaints for proper handling and develop legal strategies with counsel.
• Work with multiple attorneys and provide direction related to coverage, liability, and damages.
• Correspond and communicate with policyholders, agents, experts, and service providers to analyze loss information.
• Calculate damages payable under the policy and make payments after determining liability on claims.
• Evaluate and apply the insurance contract as it pertains to the resolution of claims.
• Create and maintain comprehensive claim handling notation in our electronic claims management system and other related applications.

Daily Claims Representative, P&C Insurance

Senior Complex & Represented Claims Representative

Claims Manager

Territory Sales Manager, P&C Insurance

Recruiter – HR Generalist

CGL Claims Specialist, Liability & Casualty