Sword Group

Lead ServiceNow Developer

Sword Group

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

Tech Stack

ITSMJavaScriptServiceNowSOAP

About the role

  • Provide technical leadership across all ServiceNow development activities, ensuring adherence to coding and platform best practices.
  • Lead solution design sessions, translating complex business requirements into scalable technical solutions.
  • Oversee development and integration work across ITSM, CSM, ITOM, and other modules.
  • Establish and enforce development standards, code review processes, and documentation practices.
  • Collaborate with the Platform Owner to define and deliver the ServiceNow roadmap and architectural vision.
  • Design, develop, and deploy advanced ServiceNow solutions, including custom applications, integrations, and automation workflows.
  • Manage complex scripting, API integrations, and performance tuning to ensure platform reliability.
  • Work closely with the System Administrators and Developers to coordinate releases, upgrades, and testing.
  • Resolve critical technical issues and support continuous delivery pipelines.
  • Mentor and coach developers/admins, fostering a culture of knowledge sharing and professional growth.
  • Promote continuous improvement in code quality, reusability, and efficiency.
  • Contribute to the definition of governance, design standards, and automation frameworks.
  • Champion new features, technologies, and ServiceNow innovations that add business value.

Requirements

  • Extensive experience as a Senior or Lead ServiceNow Developer in an enterprise or MSP environment.
  • Expert-level proficiency in ServiceNow development, scripting, and integration (JavaScript, Glide, REST/SOAP APIs).
  • Strong understanding of ServiceNow architecture, data model, and platform capabilities.
  • Experience leading development teams and managing technical delivery in Agile environments.
  • Hands-on experience with CI/CD pipelines, Git integration, and DevOps tooling.
  • Demonstrated experience leading test teams and establishing ATF as a core testing practice.
  • Skilled at optimising delivery velocity while maintaining strict adherence to platform standards and architectural integrity.
  • Excellent communication, leadership, and stakeholder management skills.
  • ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required; CIS certifications (ITSM, ITOM) highly desirable.
  • Experience with enterprise-scale ServiceNow implementations and multi-module deployments.
  • Knowledge of ITIL, enterprise service management, and automation frameworks.
  • Familiarity with ITOM Discovery, Service Mapping, or CMDB best practices.
  • ITIL Foundation or advanced ServiceNow certifications preferred.
  • Technical leader with a hands-on, solution-oriented approach.
  • Strategic thinker with a focus on delivery excellence and continuous improvement.
  • Collaborative mentor and strong communicator.
  • Driven by innovation, quality, and operational efficiency.
Benefits
  • Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
  • Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
  • A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow developmentJavaScriptGlideREST APIsSOAP APIsCI/CD pipelinesGit integrationDevOps toolingscriptingperformance tuning
Soft Skills
leadershipcommunicationstakeholder managementmentoringcollaborationstrategic thinkingproblem-solvingcontinuous improvementknowledge sharingdelivery excellence
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)CIS certifications (ITSM)CIS certifications (ITOM)ITIL Foundation