Service Architect
RS
ITSMServiceNow
Job Level
Mid-LevelSenior
About the role
- Sword is a leading provider of business technology solutions within the Energy, Public and Finance sectors, driving transformational change.
- Take strategic direction set at enterprise level and turn it into practical, tangible outcomes.
- Shape how services are defined, governed and delivered so they are resilient, scalable and aligned to business and customer needs.
- Work closely with programme teams, service owners and technical leads to create models, definitions and frameworks embedding service management.
- Document and define end-to-end services, creating clarity for teams to operate consistently and confidently.
- Translate enterprise vision into service models balancing governance with flexibility.
- Provide structure and assurance that services meet performance, compliance and customer expectations.
- Identify opportunities for improvement and ensure service design evolves with organisational change.
- This contract is offered on an initial 6–12 month basis, with strong potential for extension.
Requirements
- Proven experience as a Service Architect, Service Designer or equivalent role in large or complex organisations.
- Strong background in service definition and service management, with the ability to embed these practices in a transformation environment.
- Understanding of how to balance governance and flexibility when designing services and operating models.
- Ability to collaborate with technical and business stakeholders, translating strategic intent into clear, practical outcomes.
- Excellent documentation, communication and stakeholder management skills, with the ability to simplify complexity.
- Experience within regulated industries or large transformation programmes is desirable.
