Swoop

Video Editor

• Write, produce, and direct short-form digital video and social media content, including patient stories, medical expert advice, explainers, and promos.
• Conduct casting research/outreach and interviews with medical experts and people with chronic health conditions.
• Produce remote video recordings over Zoom.
• The ability to produce rare on-location shoots is a plus, including directing talent, hiring crew, renting equipment, managing budget, sourcing locations, and handling shoot logistics.
• Develop, pitch, and produce new ideas and concepts.
• Create treatments and presentation decks.
• Manage the post-production process: create paper cuts, manage video editors, process feedback, and deliver projects end-to-end, on schedule and within budget.
• Apply project management tools (Asana) to maintain communication workflow and stay on deadline.
• Collaborate across departments, communicating clearly with client alliance managers, content editorial teams, vendors, and freelancers.
• Stay up to date on trending social content, AI, technical developments, and industry standards to help improve workflow efficiency and quality.

Video Producer

Machine Learning Engineer

• Build end-to-end ML/LLM features from problem definition → data → modeling → evaluation → deployment → monitoring.
• Develop LLM applications with retrieval and tool use (e.g., RAG, orchestration/workflows, structured extraction) to deliver trustworthy consumer health experiences.
• Convert unstructured text (posts, comments, messages, search queries) into structured signals (topics, entities, intent, sentiment, safety flags) using a mix of classical NLP and modern LLMs.
• Create and maintain data pipelines for training, inference, evaluation, and analytics (batch and/or streaming as needed).
• Design evaluation systems that measure quality and safety: offline metrics, golden datasets, human review workflows, and online A/B testing alignment.
• Implement production guardrails to reduce harm and misinformation risk (policy constraints, refusal behavior, citations/attribution when appropriate, red-teaming, monitoring, and incident response).
• Set up monitoring for model + system health (latency, cost, drift, regressions, quality metrics).
• Partner closely with the Product, Engineering, and Data teams and clinical/subject-matter experts to validate outputs and define what “correct” means for sensitive, health-adjacent use cases.
• Lead architecture and technical direction for applied AI across the organization; mentor engineers; establish best practices and reusable platforms.

Staff AI/ML Engineer

Product Manager

• Ensure we are solving the right problems by sourcing input from multiple channels and prioritizing effectively.
• Drive the vision and strategy for all Swoop offerings within our cloud solutions.
• Build product prototypes by integrating real-world data, social determinants of health, and LLM technology into measurement solutions.
• Create tools that will help client teams understand their usage of Swoop audiences and other data solutions.
• Ensure compliance with data privacy regulations and ethical standards in the development and deployment of cloud solutions for healthcare.
• Evolve client data and cloud infrastructure management capabilities through modern infrastructure as code solutions that provide a unified experience.
• Partner with engineering on capabilities that provide clients with Swoop solutions.
• Lead go-to-market strategies for all new cloud solutions including positioning, messaging, and client enablement.
• Address challenges like fragmented data, cloud configuration, and data interfaces with intent-based interfaces for clients.
• Deeply understand customer needs, product analytics, and industry innovation to drive the product vision and strategy for Swoop’s cloud solutions.
• Stay informed about industry advancements, influence their direction, and conduct comprehensive buy vs. build analyses.

Principal Product Manager, Cloud Solutions

Communications

• Work in close collaboration with the VP, Content & Campaign Strategy to craft Swoop’s comprehensive social media strategy and calendar
• Create relevant social posts, short-form video, and content to help Swoop build authority as the omnichannel marketing partner of choice for pharmaceutical brands
• Create engaging, industry-relevant content that aligns with Swoop’s brand voice and fosters meaningful interactions with our audience
• Monitor Swoop's LinkedIn engagement and messages
• Lead awards roadmap and entry writing
• Assist in drafting and distributing press releases
• Develop and maintain relationships with industry journalists and media outlets
• Monitor industry news and competitors’ and partners’ social media for opportunities for Swoop to contribute expert commentary on relevant topics
• Compile actionable insights on PR, social media, and awards to create data-driven strategies
• Prepare regular reports on key metrics in social media, PR, and awards for leadership and internal communications
• Collaborate cross-functionally with internal teams
• Support paid campaign asset development and reporting as needed

Communications Manager

Marketing

• Ensure digital campaigns deliver on pace and according to insertion orders
• Proactively optimize campaigns
• Patient audience modeling and understanding of ICD 10 codes is a plus
• Veeva Crossix DIFA and IQVIA Navigator platform knowledge is a plus

Programmatic Media Buyer

Data Analyst

• Develop dashboards, recurring reports, and metrics to track sales and marketing performance.
• Directly communicate with stakeholders in leadership positions.
• Partner with Marketing managers to evaluate campaign performance across multiple mediums.
• Join multiple large and complex data sources together for cross-functional reporting needs.
• Define, maintain, and document KPIs to ensure consistency across teams.
• Conduct deep-dive analyses to understand user behavior and identify opportunities for optimization.

Senior Data Analyst

Manager

• Help bring to life the experiences of people living with chronic health conditions with the goal of improving outcomes.
• Support the Sales Team with patient insights.
• Manage qualitative analyses, including social listening.
• Work alongside colleagues on the Sales and Alliance Management teams to develop and maintain excellent relationships with clients.
• Manage all phases of quantitative research, including questionnaire development, survey programming, and analysis.
• Be a resource to surface insights (e.g., the patient journey to a diagnosis, symptoms, quality of life, and treatment experiences) to help identify obstacles and opportunities.