Swoop

Account Manager

• Build and maintain strong, long-term relationships with pharma clients.
• Act as the main point of contact for clients post-sale.
• Understand clients’ business needs and goals to offer relevant solutions.
• Upsell and cross-sell additional products or services to existing clients.
• Meet or exceed sales targets and KPIs.
• Identify and pursue opportunities for account growth.
• Develop strategic plans for each account.
• Collaborate with internal teams to align on client needs and opportunities.
• Conduct regular account reviews to assess satisfaction and explore expansion.
• Ensure pharma clients receive timely and successful delivery of solutions.
• Address client concerns and resolve issues quickly and efficiently.
• Serve as a liaison between the pharma client and internal teams.
• Track account metrics and prepare regular reports on account status.
• Maintain up-to-date CRM records.
• Provide accurate sales forecasts to leadership and understand the current trends in the industry.
• Lead contract renewal discussions and renegotiate terms as needed.

Accounting Manager

• Own and lead the company’s technical accounting function
• Prepare and review SEC filings
• Drive IPO readiness
• Interface directly with external auditors
• Develop and maintain accounting policies and procedures

Director of Technical Accounting – SEC Reporting

Product Marketing

• Lead commercialization and go-to-market strategy across Swoop’s portfolio, including audience intelligence solutions, media activation, communities, web solutions, AI-powered offerings, SwoopRx solutions, strategic partnerships, and acquired capabilities.
• Develop launch frameworks and readiness plans that align Product, Sales, Partnerships, Client Success, and Marketing teams around common objectives.
• Define market segmentation, positioning, messaging, packaging, and competitive differentiation strategies that strengthen Swoop’s market leadership.
• Establish launch prioritization, impact assessment, and field readiness processes to ensure successful market adoption.
• Lead development of compelling portfolio narratives, value propositions, and differentiated messaging that resonate with pharmaceutical manufacturers, agencies, and healthcare marketing stakeholders.
• Oversee the Product Marketing team in creating scalable commercial resources that translate complex solutions into customer-centric business outcomes.
• Ensure consistency across portfolio storytelling, solution positioning, and customer-facing communications.
• Maintain and evolve strategic narratives that connect Swoop’s integrated ecosystem to key customer priorities and market trends.
• Own Swoop’s Field Enablement strategy, including Highspot destination strategy, sales readiness, strategic sales plays, executive briefing frameworks, Innovation Day programs, quarterly business review (QBR) resources, and customer engagement initiatives.
• Ensure Sales, Partnerships, and Client Success teams have access to scalable tools, resources, and training that support every stage of the customer lifecycle.
• Drive adoption and utilization of enablement resources while continuously optimizing programs based on field feedback and business outcomes.
• Lead development of repeatable commercial frameworks that connect Swoop’s portfolio to common customer objectives, therapeutic area opportunities, and market challenges.
• Partner with Sales, Client Success, Product, Analytics, and Partnerships teams to create scalable narratives and strategic sales plays that support business growth.
• Examples include drug lifecycle strategies, therapeutic area frameworks, audience intelligence opportunities, channel-based activation strategies, patient engagement models, adherence programs, and emerging market opportunities.
• Continuously evaluate industry trends and customer needs to ensure commercialization frameworks remain differentiated, relevant, and actionable.
• Own strategy and enablement resources supporting Innovation Days, executive briefings, strategic account planning, and QBRs.
• Partner with Sales, Client Success, Product, and Brand teams to create scalable customer engagement programs that strengthen executive relationships and drive growth.
• Support strategic account planning efforts through market insights, customer opportunity frameworks, and executive-level storytelling.
• Lead commercialization support strategy for strategic partnerships and alliance programs.
• Equip Partnerships teams with the messaging, resources, training, and sales plays needed to effectively position Swoop’s value proposition.
• Support partner onboarding, co-marketing initiatives, and joint commercialization efforts.
• Monitor industry trends, competitive activity, regulatory changes, customer needs, and emerging healthcare marketing opportunities.
• Establish processes that capture field insights and customer feedback and translate them into actionable recommendations for Product and Executive leadership.
• Serve as a key advocate for market and customer needs throughout the organization.
• Foster strong partnerships across Product, Engineering, Sales, Partnerships, Client Success, Analytics, and Marketing teams.
• Communicate strategic priorities, business performance, market insights, and commercialization outcomes to executive leadership.
• Present recommendations, performance metrics, market opportunities, and growth strategies to senior stakeholders.

VP, Product Marketing – Field Enablement

Full-stack Engineer

• Collaborate with the Product and Development teams to build and manage MyHealthTeam’s social networks
• Keep an agile and test-driven mindset
• Be an all-rounder who can work as a full stack developer or manage our production AWS environment

Account Manager

Director of Technical Accounting – SEC Reporting

VP, Product Marketing – Field Enablement

Senior Software Engineer