Swoop

Product Manager

• Own the core user journey and drive deeper engagement, retention, and community
• Lead personalization efforts leveraging data and insights and GenAI-powered features
• Define and execute a bold product strategy to boost MAU and user-generated content
• Set clear success metrics and monitor impacts through continuous improvement
• Collaborate with cross-functional teams and communicate insights to the broader organization
• Relentlessly pursue a deep understanding of user needs and champion the user experience
• Handle your own analytics insights and run experiments as needed
• Mentor teammates and help shape a collaborative and fun culture

Senior Product Manager

Accounts Receivable

• Generate and send out customer invoices based on sales orders or agreements.
• Monitor accounts receivable aging and follow up on overdue payments.
• Process incoming payments, including checks, electronic transfers, and credit card payments.
• Reconcile customer accounts and resolve any discrepancies or issues.
• Maintain accurate records of customer payment history and assist with collections as needed.
• Collaborate with the Sales and Customer Service teams to address billing inquiries or issues.
• Maintain a professional, customer service attitude with both internal and external customers, including monitoring and responding to inquiries in a shared accounts receivable email inbox.
• Assist with monthly, quarterly, and year-end closing processes.
• Maintain accurate financial records and documentation for audit purposes.
• Provide support during financial audits and assist with financial reporting.
• Perform other administrative and accounting duties as assigned.

Accounts Receivable Clerk

Product Marketing

• Assist in the development and execution of marketing campaigns across channels such as social media, email, and in-product messaging.
• Support the planning, organization, and logistics of product feature launches.
• Conduct market research and competitive analysis to inform product positioning and go-to-market strategy.
• Collaborate with cross-functional teams including Product, Community, and Analytics to ensure alignment and successful execution.
• Track, analyze, and report on campaign performance metrics.
• Provide actionable insights to improve results.
• Contribute to member retention and reengagement strategies to keep users coming back.
• Support message testing and experimentation to refine positioning and member value messaging.

Associate Product Marketing Manager

Data Analyst

• Develop dashboards, recurring reports, and metrics to track website and product performance
• Partner with Product Managers to evaluate A/B tests using VWO and our homegrown experimentation framework
• Define, maintain, and document KPIs to ensure consistency across teams
• Conduct deep-dive analyses to understand user behavior and identify opportunities for optimization
• Support the Account Management team with data requests and client-facing insights
• Serve as a backup resource for analytics implementation and data quality validation (GTM/GA4 event tagging, troubleshooting, issue resolution)

Community Manager

• Roll out the red carpet for new members, making them feel genuinely welcome and excited to participate
• Support and empower the ambassadors, our most engaged community leaders
• Design motivational challenges, live Q&A sessions, and interactive programs that bring members together and spark meaningful participation
• Develop posts, short videos, and polls that encourage authentic conversations
• Craft relatable, health-focused content that resonates with members’ real experiences
• Collaborate with cross-functional teams to curate trustworthy, valuable resources that help members navigate life with chronic conditions
• Moderate conversations to maintain a safe, inclusive, and supportive space
• Help members connect with one another and share meaningful experiences
• Proactively identify trends and challenges, ensuring long-term community health and success
• Be the voice of our members and partner with the Product, Content, and Marketing teams to champion their needs and improve the overall experience
• Launch and grow new communities with clear, measurable goals, such as achieving a 20 percent engagement rate
• Analyze engagement data to uncover insights and refine strategies for sustained growth and member connection

Community Engagement Manager

Accountant

• Assist with the monthly, quarterly, and year-end close processes, ensuring accuracy and timely completion.
• Prepare journal entries and account reconciliations for various balance sheet and income statement accounts.
• Oversee the proper allocation and recognition of revenue from customer contracts, billing schedules, and deferred revenue.
• Assist with the preparation of monthly, quarterly, and annual financial statements and reports for management, ensuring all information is accurate and in compliance with U.S. GAAP.
• Review weekly cash activity and reconcile the bank accounts.
• Mentor junior accounting staff, assisting with their professional development and overseeing their day-to-day activities.

Senior Accountant

Medical Reviewer

• Assess and improve the medical accuracy of our content
• Ensure the accuracy of information like symptoms and treatments of a condition, medical terms, and statements about medical studies

Freelance Medical Reviewer

• Develop and execute comprehensive go-to-market strategies for Community products, including playbooks, product materials, and demos
• Serve as the primary product marketing expert for all Community-related sales needs and lead customization for top client accounts
• Equip sales and partnership teams with the knowledge and tools required to effectively sell Community products and support product rollouts
• Act as central point of contact between Community leads, sales, and product teams to ensure strategic alignment and execution
• Conduct in-depth market and competitive analysis related to healthcare communities and patient networks to refine strategies and identify opportunities
• Champion deep understanding of community members and clients to ensure marketing and sales materials address core needs and drive adoption
• Report to the Senior Director, Product Marketing and Sales Enablement

Director, Product Marketing & Sales Enablement – Communities

Content Marketing Manager

• Maintain Swoop’s brand through copy and ensure consistent brand messaging across formats and platforms.
• Develop compelling narratives showcasing Swoop’s expertise in pharmaceutical marketing, AI, privacy, and patient-first omnichannel strategies.
• Cultivate and maintain relationships with key industry organizations, including negotiating contracts and managing memberships.
• Leverage research platforms and internal MarTech insights to identify trends and develop thought leadership content.
• Capture data and analytics from MarTech platforms (e.g., Gong, Seismic, Yoast, Media Radar) to refine content strategy and optimize campaign performance.
• Collaborate with internal teams, strategic partners, and industry experts to develop relevant content.
• Create email marketing campaigns including newsletters, product announcements, and event promotions.
• Own and maintain Swoop's website copy, optimizing for SEO and user experience.
• Execute internal communications strategy to keep employees informed and engaged.
• Partner with product, sales, and other teams to align messaging and support campaign execution.
• Report directly to the VP, Content & Campaign Strategy.

Director of Content and Campaigns

• Build product prototypes by integrating real-world data, social determinants of health, and LLM technology into measurement solutions.
• Empower clients to effectively target and engage precise audiences, improving their marketing outcomes and satisfaction with products.
• Strategically lead a net new product offering by understanding market trends and Swoop’s existing assets across audiences, agents, and communities.
• Collaborate with internal teams, such as Engineering, Data Science, and Marketing, and engage with external stakeholders, including clients and industry partners, to gather feedback and ensure product alignment with market needs.
• Define and communicate a clear product vision and road map for measurement solutions, ensuring alignment with company goals and market trends.
• Monitor industry trends and emerging technologies to identify opportunities for innovation and differentiation in measurement and analytics.
• Evaluate and track product success and inform iterative improvements.
• Lead go-to-market strategies for new measurement products, including positioning, messaging, and client enablement.
• Coach product managers and Customer Success colleagues, fostering a culture of innovation, collaboration, and continuous learning.
• Ensure compliance with data privacy regulations and ethical standards in the development and deployment of measurement tools.
• Report to the Vice President of Product.