Swoop

Sales

• Manage and grow relationships with key pharmaceutical manufacturers and their agency partners within your assigned account list.
• Achieve and exceed sales goals through upselling/scaling and identifying new opportunities within existing accounts.
• Lead end-to-end sales efforts, including crafting proposals, negotiating pricing, and closing business.
• Deliver compelling presentations to pharmaceutical manufacturers and their agencies tailored to client needs.
• Collaborate closely with internal teams to ensure smooth campaign execution and client satisfaction.
• Gather client feedback to refine sales tactics and improve overall account performance.
• Maintain strong knowledge of Swoop’s product offerings, industry developments, and the competitive landscape.
• Use CRM tools to track pipeline progress, client activity, and relevant market insights.
• Promote and share sales and industry best practices to support team growth and performance.
• Represent Swoop professionally and positively in all external interactions.

Director of Sales

Customer Success Manager

• Own the end-to-end lifecycle roadmap for member retention
• Execute automated member journeys tailored to different segments
• Implement AI tools for engagement and business value maximization
• Partner with cross-functional teams to align messaging
• Lead A/B testing for content and engagement metrics
• Establish and track KPIs, presenting insights to leadership
• Oversee the CRM marketing ecosystem and team mentoring

Director of CRM and Lifecycle Marketing

Video Editor

• Write, produce, and direct short-form digital video and social media content, including patient stories, medical expert advice, explainers, and promos.
• Conduct casting research/outreach and interviews with medical experts and people with chronic health conditions.
• Produce remote video recordings over Zoom.
• The ability to produce rare on-location shoots is a plus, including directing talent, hiring crew, renting equipment, managing budget, sourcing locations, and handling shoot logistics.
• Develop, pitch, and produce new ideas and concepts.
• Create treatments and presentation decks.
• Manage the post-production process: create paper cuts, manage video editors, process feedback, and deliver projects end-to-end, on schedule and within budget.
• Apply project management tools (Asana) to maintain communication workflow and stay on deadline.
• Collaborate across departments, communicating clearly with client alliance managers, content editorial teams, vendors, and freelancers.
• Stay up to date on trending social content, AI, technical developments, and industry standards to help improve workflow efficiency and quality.

Video Producer

Machine Learning Engineer

• Build end-to-end ML/LLM features from problem definition → data → modeling → evaluation → deployment → monitoring.
• Develop LLM applications with retrieval and tool use (e.g., RAG, orchestration/workflows, structured extraction) to deliver trustworthy consumer health experiences.
• Convert unstructured text (posts, comments, messages, search queries) into structured signals (topics, entities, intent, sentiment, safety flags) using a mix of classical NLP and modern LLMs.
• Create and maintain data pipelines for training, inference, evaluation, and analytics (batch and/or streaming as needed).
• Design evaluation systems that measure quality and safety: offline metrics, golden datasets, human review workflows, and online A/B testing alignment.
• Implement production guardrails to reduce harm and misinformation risk (policy constraints, refusal behavior, citations/attribution when appropriate, red-teaming, monitoring, and incident response).
• Set up monitoring for model + system health (latency, cost, drift, regressions, quality metrics).
• Partner closely with the Product, Engineering, and Data teams and clinical/subject-matter experts to validate outputs and define what “correct” means for sensitive, health-adjacent use cases.
• Lead architecture and technical direction for applied AI across the organization; mentor engineers; establish best practices and reusable platforms.

Director of Sales

Director of CRM and Lifecycle Marketing

Video Producer

Staff AI/ML Engineer