Account Manager

Swoop

Account Manager managing advertising campaigns for pharma clients using Swoop's data-driven platform. Collaborating with client services and internal teams to optimize client solutions.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong, long-term relationships with pharma clients.
Act as the main point of contact for clients post-sale.
Understand clients’ business needs and goals to offer relevant solutions.
Upsell and cross-sell additional products or services to existing clients.
Meet or exceed sales targets and KPIs.
Identify and pursue opportunities for account growth.
Develop strategic plans for each account.
Collaborate with internal teams to align on client needs and opportunities.
Conduct regular account reviews to assess satisfaction and explore expansion.
Ensure pharma clients receive timely and successful delivery of solutions.
Address client concerns and resolve issues quickly and efficiently.
Serve as a liaison between the pharma client and internal teams.
Track account metrics and prepare regular reports on account status.
Maintain up-to-date CRM records.
Provide accurate sales forecasts to leadership and understand the current trends in the industry.
Lead contract renewal discussions and renegotiate terms as needed.

Requirements

What you’ll need

3-5 years of experience in the digital or programmatic advertising space in an account management or a similar role.
Experience managing and executing digital campaigns as lead point of contact.
Knowledge of the programmatic ecosystem, including ad verification products and DSPs.
Strong working knowledge of entire Microsoft Office suite, particularly Excel.
Experience using Campaign Manager 360, DoubleVerify, Integral Ad Science (IAS), Comscore, Moat Analytics, Xandr, The Trade Desk, etc. is a plus.
Complete understanding of product workflow to ensure on time and accurate campaign delivery.
Superb organizational, analytical, project-management, written, and verbal communication skills.
Excellent attention to detail and follow-through with team members and clients.
Ability to thrive in a fast-paced, ever-changing work environment, to take ownership and accountability, and to manage expectations (internally and externally).
Strong problem-solving skills and strategic thinking.
Flexible, motivated, engaging team player who has a solutions-oriented attitude and positive energy for our growing team.

Benefits

Comp & perks

Professional growth opportunities
Commitment to innovation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Digital Campaign ManagementProgrammatic Ecosystem KnowledgeAd Verification ProductsMicrosoft ExcelCampaign Manager 360DoubleVerifyIntegral Ad Science (IAS)ComscoreMoat AnalyticsThe Trade Desk

Soft Skills

Organizational SkillsAnalytical SkillsProject ManagementWritten CommunicationVerbal CommunicationProblem-Solving SkillsStrategic ThinkingTeam PlayerAttention to DetailSolutions-Oriented Attitude