Switzerland Global Enterprise

Aero Gas Power Portfolio Outage -Customer Service Leader

Switzerland Global Enterprise

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, Colorado

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Salary

💰 $119,600 - $165,400 per year

Job Level

Senior

About the role

  • Foster and develop strong relationships with customers as the single point of contact for customers
  • Manage customer communication and relationships
  • Responsible for customer portfolio and growth with ability to analyze and resolve customer's request
  • Establish contact to provide on-going technical and business support to assigned customers
  • Develop and own site customer communication plan, coordinate regular GEV/Customer reviews to review existing and new GE VERNOVA with a focus on LM (Aero) Model products/services that could provide value for the customer
  • Oversee GEV warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE Vernova
  • Develop outage scope/communicating scope to FieldCore/GEV
  • Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
  • Manage the Outage process and processing of Change Orders
  • Lead direction for all emergent/forced outage resolution
  • Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes
  • Responsible for all P&L for assigned customer base including invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE VERNOVA network
  • Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions /contract requirements such as LD/Bonus structure
  • Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion

Requirements

  • Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 3 years of experience in power generation industry)
  • Minimum of 7 years of experience with LM Products and/or contract performance management and/or Aeroderivative Gas Turbine Technical Field Outage Management experience
  • Willingness and ability to travel up to 50% of the time as assigned to the region
  • Portfolio site locations inclusive of Arizona, New Mexico and Colorado