Customer Support Specialist II
Exact Sciences
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $41,200 - $61,800 per year
About the role
- Provide customer service to providers that work with Exact Sciences, and to our inside sales team
- Answer incoming phone calls
- Place outbound calls, as necessary
- Respond to voicemail and email inquiries
- Investigate and resolve issues or problems for the sales field, providers, or other internal customers
- Manage and resolve customer complaints, identify, and escalate high priority issues to management
- Work as a team to identify process improvements and document new procedures for growth
- Provide external support to Alternate Channels of our business
Requirements
- High School Diploma or General Education Degree (GED)
- 3+ years of customer service experience, preferably in an inbound/outbound contact center in the healthcare industry
- 3+ years of experience working in a sales or customer service environment specialized in providing an exceptional customer experience
- Must be 18 years of age or older
- Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation
Benefits
- paid time off (including days for vacation, holidays, volunteering, and personal time)
- paid leave for parents and caregivers
- retirement savings plan
- wellness support
- health benefits including medical, prescription drug, dental, and vision coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem solvingcomplaint managementteam collaborationprocess improvementcommunication
Certifications
High School DiplomaGeneral Education Degree (GED)