Switzerland Global Enterprise

Senior Services Manager – Contract Performance Management

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Remote

Location: Mississippi • United States

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Salary

💰 $119,600 - $199,400 per year

Job Level

Senior

About the role

  • Serve as a local liaison between internal/external organizations and your assigned customer(s) located in Jackson, MS, USA
  • Own the customer relationship and contribute to the overall business strategy and growth
  • Develop and own site customer communication plan, coordinate and facilitate regular GE Vernova/Customer meetings reviewing open items, action plans, and review existing and new GE Vernova products/services that could provide value for the customer
  • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing mutual benefits
  • Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable
  • Be responsible for managing the Outage planning and execution process and processing of Change Orders
  • Be responsible for customer invoicing, collections, and support GE Vernova internal financial operating metrics
  • Act as the Customer Advocate within the GE Vernova organization
  • Provide leadership in owning and driving all emergent/forced outage matters to resolution
  • Manage safe outage planning and execution mindful of our GE Vernova "Life Saving Rules"
  • Accountable for the wing-to-wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes
  • Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure
  • Responsible for contract performance related activities, typically tied to a customer site
  • Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests
  • Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising
  • Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract
  • Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision
  • Provide support to manager and senior contracts personnel on assigned contracts
  • Function as the liaison for the customer on contract matters
  • Requires specialized knowledge within the function
  • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
  • Interpret internal and external business challenges and recommend best practices to improve products, processes or services
  • Stays informed of industry trends that may inform work
  • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
  • Has ability to assess quality of information given and ask pertinent questions to stakeholders
  • Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations
  • Uses multiple internal and some external sources outside of own function to help arrive at a decision
  • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity
  • Communicates difficult concepts and at times will have to use influencing skills to help others understand points of view

Requirements

  • Bachelor’s Degree from an accredited University or College (associate's degree with 7 years of experience in the power generation industry)
  • Minimum of 5 years of knowledge and experience within the power plant field services and/or Outage Management within the Power/Energy Industry
Benefits
  • medical, dental, vision, and prescription drug coverage
  • access to Health Coach from GE Vernova, a 24/7 nurse-based resource
  • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
  • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
  • access to Fidelity resources and financial planning consultants
  • tuition assistance
  • adoption assistance
  • paid parental leave
  • disability benefits
  • life insurance
  • 12 paid holidays
  • permissive time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
outage planningcontract administrationproposal negotiationcustomer invoicingparts managementfinancial metricstechnical metricsproject managementchange order processingcustomer communication
Soft Skills
leadershipinfluencing skillsproblem-solvingcommunicationjudgmentcustomer advocacystrategic thinkingcollaborationnegotiationdecision-making
Certifications
Bachelor’s Degreeassociate's degree with experience