Customer Engineering Leader
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Office
Location: Schenectady • New York • United States
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Salary
💰 $152,400 - $254,000 per year
Job Level
About the role
- Work strategically with customers, Product Line, Commercial, and Projects teams to ensure alignment of engineering support to enable the desired orders growth
- Own the technical strategy for optimizing technical solutions for customer needs, across new units & services
- Responsible for the process and execution for project risk assessment prior to contract signature and represent this assessment at commercial milestones/R-table reviews
- Own all risk assessment and optimization tools & processes across the business, enabling faster response times, better customer optimizations and engineering productivity
- Support strategy for fleet leader launch & validation by working with commercial team to identify right opportunities, proper risk assessment, and customer acceptance
- Drive process & standardization around product offerings including simplified product portfolio & strategy for Design to Orders (DTOs) and customer options
- Help GE customers be more competitive and productive operating their GE assets through this offering
- Provides engineering leadership to deliver projects with safety, quality, and cost
- This includes delivery/maintenance of Bill of Materials (BOM), turbine software/parameters, and configuration accuracy for turbine & SCADA Systems.
- Execute Design to Orders (DTOs) as needed to deliver custom solutions where needed
- Lead Pre-COD PAC case resolution on time to support project fulfillment and customer need
- Act as a technical focal point for customers & projects organization during project execution to certificate of delivery for the project, including New Units, Repower, and Services
- Own and improve processes for engineering deliverables during project execution, ensuring quality and on time capabilities in the full scope of Project Engineering
- Provide feedback to Systems & Subsystems teams within engineering for opportunities to improve our products to better fulfill customer needs
- Lead a team of engineers in work assignment, setting priorities & expectations, and overall coaching and development, including competency assessment, training plans, and performance evaluation.
Requirements
- Bachelor’s degree in Engineering or related field
- Minimum of 8 years of engineering experience in design, project leadership, and/or customer support
- Clear communication across multiple stakeholders, including internal and external customers
- Demonstrated ability to work through difficult problems & develop solutions
- Minimum of 2 years of demonstrated people leadership experience
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan
- tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
engineeringproject leadershiprisk assessmenttechnical strategyDesign to Orders (DTOs)Bill of Materials (BOM)turbine softwareSCADA Systemsprocess optimizationcustomer solutions
Soft skills
clear communicationproblem-solvingleadershipcoachingdevelopmentsetting prioritiesperformance evaluationstakeholder managementteamworkcustomer focus
Certifications
Bachelor’s degree in Engineering