Senior Manager, Supply Strategy
GoTo Group
Service ITR Manager
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Office
Location: Jakarta • 🇮🇩 Indonesia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead flow services growth in the assigned customer accounts
- Maintaining constant contact with the assigned customers, obtaining first-hand input on plant operational issues, and customer’s intentions in terms of parts, repairs, and maintenance in general.
- Analyzing the competitive landscape and competition; owning the assigned customer accounts’ strategy execution.
- Identifying, proposing, negotiating, and closing the customer accounts flow service opportunities and developing healthy customer relationships with customer accounts.
- Own and deliver the financial metrics including profitability (CM and OP profit), and cash of the assigned customer accounts.
- Drive financial performance and overall growth of all contractual and transactional service activities within the assigned customer accounts.
- Lead and deliver operational metrics across the assigned customer accounts such as outage standards, safety, quality, cycle time, and cost.
- Lead the plan, implementation, and successful execution of the flow services, incl. parts, service, repair, outage and call out for the assigned customer accounts.
Requirements
- advanced experience in Sales, Services & Customer Service Management
- Experience working in Power Generation Industry
- Proven track record of Sales and/or Operations in Services
- Demonstrated capability to lead wing-to-wing service process to the customers
- Strong communication skill in English
- Ability to travel regularly
Benefits
- Relocation Assistance Provided: No
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesCustomer Service ManagementOperationsService Process ManagementFinancial Metrics AnalysisProfitability ManagementCompetitive AnalysisNegotiationAccount Management
Soft skills
CommunicationRelationship BuildingLeadershipAnalytical ThinkingProblem Solving