Customer Support Representative
Rocket Lawyer
Customer Services Management Leader – PV, BESS
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Remote
Location: Remote • New York, Pennsylvania, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $114,100 - $190,200 per year
Job Level
Senior
About the role
- Manage multiple customer accounts Post-COD including Mid/Upper level customer representatives
- Focus on driving key performance metrics for the SSS fleet to acceptable ranges for all customers
- Oversee critical customers warranty obligations, spare parts and services orders
- Lead fleet management team on critical issues and work with NAM resource leader to ensure effective strategy on resources for warranty/service in NAM
- Oversee resolution of critical technical issues for multiple customers by working with GE’s engineering organization
- Set team priorities based on business level priorities directed by leadership
- Drive customer satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality and delivery
- Meet GE business expectations by managing orders plans, safety, quality, schedule, cost, margin, cash flow, and risks
- Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE
- Collaborate with internal GE functions and business entities to manage service orders and activities
- Protect GE’s reputation and technology in the market place
- Promote a diverse and inclusive work environment which encourages employees to achieve excellence in all project and service management metrics
Requirements
- Minimum Bachelor's degree (Engineering preferred) OR minimum of 5 years of field service experience
- Minimum 3 years of customer management experience (GE experience preferred)
- Fluent in the English language; oral and written, technical and commercial
- Proven track record of leading multi-cultural teams
- Strong interpersonal and influence skills
Benefits
- Healthcare benefits include medical, dental, vision, and prescription drug coverage
- Access to a Health Coach, a 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- Access to Fidelity resources and planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability insurance
- Life insurance
- Paid time-off for vacation or illness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer account managementperformance metricswarranty managementorder managementcontract compliancesafety managementquality managementrisk managementcost managementcash flow management
Soft skills
communication skillsinterpersonal skillsleadership skillsinfluence skillsteam managementcollaborationproblem-solvingstrategic thinkingprioritizationcultural awareness
Certifications
Bachelor's degree in Engineering
