Senior Customer Service Coordinator – Bilingual, Spanish, Collections
Capital One
Customer Support Representative
Rocket Lawyer
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Mid-LevelSenior
About the role
- A customer-centric mindset.
- You'll play a major role in ensuring long-term customer satisfaction.
- The Customer Service Representative is providing the highest quality customer experience.
- To support and retain our customers, you will be required to understand customer's legal needs and educate them on offerings that would most benefit them.
Requirements
- Bachelor degree preferred
- Polished and professional demeanor with excellent verbal and written skills
- Must be comfortable handling a high volume of calls
- Punctual and consistent attendance is required
- Must be available for overtime or weekend hours, as needed
- Helpful demeanor with excellent phone skills
- Energetic and highly organized, shows initiative and takes ownership of issues
- Ability to multi-task with strong attention to detail
- Personality to maintain respectful and professional behavior in situations that have irate and frustrated clients voicing concern for services or products purchased
Benefits
- Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
- Accrued PTO
- Life insurance
- Disability benefits
- Supplemental Optional Life Insurance Benefits
- FSA Options Optional
- HSA with Company Match
- 401k program with Company Match
- Fertility Assistance and Planning options
- Wellhub & ClassPass fitness platforms
- Comprehensive Pet Insurance options
- Financial Wellbeing & Student Loan Program access
- Access to additional Mental Health & Wellbeing resources
- Pre-tax Commuter/Transit Benefits
- Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-centric mindsetexcellent verbal skillsexcellent written skillshelpful demeanorexcellent phone skillsenergetichighly organizedinitiativeownershipstrong attention to detail
Certifications
Bachelor degree
