Rocket Lawyer

Product Designer

• Transcript Analysis: Review anonymized chat logs to identify where Rocket Copilot "hallucinates" or where users feel frustrated by legal complexity.
• Research Design: Work with product, design, data, legal, and engineering teams to establish user-value focused research questions to assess user value and value gaps in our products.
• User Research Support: Help coordinate and take notes during usability sessions where real users interact with our AI agents.
• Quality Audit: Maintain a "Library of Truth"—documenting the best-performing conversational patterns to be reused across the platform.
• Outcome focused: Focusing on producing insights on which conversations lead to conversion and engagement
• Prompt Testing: Run "A/B tests" on different AI prompts to see which version provides the most helpful, legally safe, and engaging response.
• Style Guide/ Rubric: Based on your insights during this internship, create a style guide on voice and tone to which users respond better

AI UX Conversational Analyst Intern