Rocket Lawyer

AI UX Conversational Analyst Intern

Rocket Lawyer

internship

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £32,034 - £39,000 per year

Job Level

Entry Level

About the role

  • Transcript Analysis: Review anonymized chat logs to identify where Rocket Copilot "hallucinates" or where users feel frustrated by legal complexity.
  • Research Design: Work with product, design, data, legal, and engineering teams to establish user-value focused research questions to assess user value and value gaps in our products.
  • User Research Support: Help coordinate and take notes during usability sessions where real users interact with our AI agents.
  • Quality Audit: Maintain a "Library of Truth"—documenting the best-performing conversational patterns to be reused across the platform.
  • Outcome focused: Focusing on producing insights on which conversations lead to conversion and engagement
  • Prompt Testing: Run "A/B tests" on different AI prompts to see which version provides the most helpful, legally safe, and engaging response.
  • Style Guide/ Rubric: Based on your insights during this internship, create a style guide on voice and tone to which users respond better

Requirements

  • Recent Grad: Research focused Masters degree in Linguistics, Cognitive Science, or a similar field.
  • Analytical Curiosity: You love digging into data to find the "Why" behind a user's behavior.
  • Writing Skills: You can take a 10-sentence text and turn it into a 2-sentence conversational response without losing the meaning.
  • Research Background: You have undertaken previous research projects in different areas. Cataloging experience is a plus.
  • Some familiarity with LLMs (like Gemini) and a desire to learn professional tools
  • Mission-Aligned: You believe that everyone, regardless of their bank account, should have access to legal protection
  • Language/ Translation Skills: You can understand the nuances in analyzing the style, tone and language used by Copilot, and identify where users respond positively.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
transcript analysisuser researchA/B testingdata analysiswriting skillscataloging experienceLLMs familiarityconversational pattern documentationresearch designstyle guide creation
Soft Skills
analytical curiositycommunicationcollaborationmission alignmentadaptabilityattention to detailproblem-solvinguser empathynote-takinginsight generation
Certifications
Masters degree in LinguisticsMasters degree in Cognitive Science