Customer Support Representative
Rocket Lawyer
Customer Service Manager – Fleet Manager, PV and BESS
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $91,400 - $121,800 per year
Job Level
Mid-LevelSenior
About the role
- Manage storage (BESS) and solar power segment customers
- Drive customer satisfaction through effective communication and order management
- Meet GE business expectations by managing spares orders, action plans, safety, quality, schedule, cost, margin, cash flow, and risks
- Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE
- Collaborate with internal GE functions and business entities to manage service orders and activities
- Protect GE’s reputation and technology in the market place
- Promote a diverse and inclusive work environment
Requirements
- Minimum Bachelor's degree (Engineering preferred) OR minimum of 5 years of field service experience
- Minimum 3 years of customer management experience (GE experience preferred)
- Fluent in the English language
- Strong oral and written communication skills
- Ability to understand technical and commercial conversations
- Proven track record of leading multi-cultural teams
- Strong interpersonal and influence skills
- Ability to work under pressure
Benefits
- Healthcare benefits include medical, dental, vision, and prescription drug coverage
- Access to a Health Coach and a 24/7 nurse-based resource
- Access to the Employee Assistance Program providing 24/7 confidential assessment, counseling, and referral services
- GE Retirement Savings Plan with company matching contributions
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability insurance
- Life insurance
- Paid time-off for vacation or illness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
BESSsolar powerorder managementsafetyqualitycost managementcash flow managementrisk managementcustomer managementfield service experience
Soft skills
communicationcustomer satisfactioncollaborationleadershipinterpersonal skillsinfluence skillsability to work under pressureability to understand technical conversationsability to understand commercial conversationspromoting diversity and inclusion
Certifications
Bachelor's degreeEngineering degree
