Collaborate to shape and operationalize the continuous improvement vision for specific areas across the ITO and Services organizations in accordance with the business Operations & Lean strategy.
Translate the vision into goals, objectives and strategies resulting in cross-functional transformation.
Work with leaders across the supported organizations to assess current baselines and determine the processes to be improved using the Lean methodologies.
Partner with leaders to optimize monthly operating rhythm (MOR), with clear outcomes that deliver positive improvement in both ITO and Services performance as measured by our TTIs and KPIs.
On selected initiatives, lead, coach and mentor deployment of the full Lean toolbox.
Support simplification of the complex processes and manage cross-functional relationships to support business impact.
Lead Value Stream Matrix sessions focusing on waste elimination, process simplification and lead-time reduction in key activities.
Partner as One Team across the business to align, prioritize and focus on critical efforts.
Deliver consistent, measurable, and sustainable year-over-year results through Lean Roadmaps.
Requirements
Bachelor's Degree from an accredited university or college or equivalent.
Minimum of 8-12 years of experience in one or more of the following: Commercial Operations, Sales, Project Execution.
Strong proven track record of delivering on business KPI, ideally with strong emphasis on successfully leveraging Lean methodologies.