Switchfly

Customer Service Operations Coordinator

Switchfly

full-time

Posted on:

Location Type: Remote

Location: India

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About the role

  • Support daily customer service operations by taking ownership of the open items, assigned tasks, coordinating coverage, workflows, and operational needs across U.S. and India business hours.
  • Assist contact center agents requests for assistance and review of Sabre related issues and processes.
  • Support the team with troubleshooting pre-booking errors and escalation of system errors to relevant teams.
  • Monitor Jira Queues and resolve Customer Issues which require follow up.
  • Contact Travel Suppliers to resolve Customer related issues.
  • Support escalated customer issues by coordinating with appropriate teams and ensuring follow-through, without direct authority over team members.
  • Partner with internal stakeholders and external vendors to support operational needs and service continuity.
  • Provide general administrative and operational support as needed to ensure smooth day-to-day execution.

Requirements

  • Any Bachelor’s degree or equivalent relevant practical experience.
  • 2–4 years of experience in a call center, customer service, or operations support environment.
  • Strong Native Sabre GDS knowledge, inclusive of command lines, exchanges, refunds and schedule processes.
  • Proficiency with call center systems.
  • Experience with CRM ticketing and documentation tool (preferably Jira)
  • Familiar with Office tools (e.g. SharePoint and Excel)
Benefits
  • Prolonged periods of sitting and working at a computer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Sabre GDScall center systemsCRM ticketingdocumentation toolstroubleshootingcustomer serviceoperational supportworkflow coordinationpre-booking error resolutionescalation processes
Soft Skills
ownershipcoordinationproblem-solvingcommunicationteam collaborationcustomer focusadministrative supportservice continuitystakeholder engagementfollow-through