Swisscard AECS GmbH

Risk

• Actively manage inbound and outbound call volumes and support efficient scheduling and staffing
• Serve as the point of contact for operational and specialist questions within the Early Collection team
• Handle customer accounts in payment default by phone and in writing
• Make decisions about blocking or unblocking credit cards
• Contribute to projects and develop opportunities for improvement

Risk Operations Expert Advisor, Early Collection

• Management of bank guarantees and processing of amendments, as well as loan agreements
• Handling card accounts of deceased customers and communicating with authorities and bereaved relatives
• Execution of direct debit procedures and SEPA modifications, as well as handling objections/disputes
• Monitoring and clearing of closed card accounts with credit balances
• Processing ZEK reports and customer inquiries, including assignments (cessions)
• Administrative tasks such as document preparation and handling mail, email, and telephone inquiries

Risk Administration Associate

IT Support

• Creation, review and execution of IT disaster recovery plans and tests
• Coordination and oversight of IT disaster recovery tests
• Raising team awareness of disaster recovery topics and providing training
• Continuous development of disaster recovery capabilities and preparation of reports
• Technical coordination of recovery actions in the event of an incident

Senior IT Recovery Manager, Backup Engineer

Content Manager

• Conceptualize and manage website and content projects across the digital customer journey
• Further develop websites and optimize content, structure, and UX
• Responsible for the information architecture and page logic of the websites
• Implement content in the CMS and ensure SEO and GEO optimization
• Identify optimization potential along the user journey and derive appropriate measures
• Develop landing pages together with digital acquisition

Web & Digital Content Manager

Manager

• Gesamtverantwortung für Betrieb und Weiterentwicklung der CMS- und Digital Experience Plattform
• Transformation der Plattformlandschaft hin zu einer AI-gestützten Digital Experience Infrastruktur
• Konzipierung und Implementierung neuer Web-Funktionalitäten und Personalisierungs-Features
• Sicherstellung von IT-Security-, Datenschutz- und Compliance-Anforderungen
• Weiterentwicklung und Governance der Tracking-Architektur und des Data Layers
• Anwendung von AI-driven Marketing und Umsetzung konkreter Anwendungsfälle

Senior Digital Plattform Manager

• Identifizierung und Bewertung operationeller Risiken sowie Ableitung gezielter Massnahmen
• Durchführung von Risk Assessments und Business Impact Analysen (BIA)
• Entwicklung robuster und praktikabler Lösungen zusammen mit den Fachbereichen
• Koordination von Incidents und Sicherstellung konkreter Verbesserungen aus Störungen
• Gestaltung und Test unserer Business Continuity Strategien

Risk Operations Expert Advisor, Early Collection

Risk Administration Associate

Senior IT Recovery Manager, Backup Engineer

Web & Digital Content Manager

Senior Digital Plattform Manager

Business Risk & Continuity Specialist/Manager – 1st Line of Defense