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Risk Operations Expert Advisor, Early Collection
Swisscard AECS GmbHRisk Operations Expert Advisor in Early Collection Team discussing payment situations with customers. Balancing risk control, customer experience, and business success in a flexible environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in credit and debt collection processes, with strong communication skills in German, English, and French. Capable of managing customer accounts effectively while contributing to operational improvements and team leadership.
Highest-signal resume keywords
Credit Collection ExperienceCustomer Service SkillsLeadership ExperienceMultilingual CommunicationProblem-Solving Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Debt CollectionCustomer Account ManagementOperational Decision-MakingSchedulingStaffing
Soft Skills
EmpathyStrong Communication SkillsStructured Working Style
Certifications & Qualifications
Commercial Vocational TrainingBusiness Management Education
Industry Keywords
Contact CenterPayment DefaultCredit Card Management
About the role
Key responsibilities & impact- Actively manage inbound and outbound call volumes and support efficient scheduling and staffing
- Serve as the point of contact for operational and specialist questions within the Early Collection team
- Handle customer accounts in payment default by phone and in writing
- Make decisions about blocking or unblocking credit cards
- Contribute to projects and develop opportunities for improvement
Requirements
What you’ll need- Experience in credit or debt collection, customer service, or a contact center
- Ideally some leadership experience (e.g., as a deputy or team lead)
- Commercial vocational training; further business/management education is an advantage
- Confident communication in German, English and French; Italian skills are a plus
- Structured working style and fast problem identification
- Empathetic with strong communication skills
Benefits
Comp & perks- Freedom to pursue personal ideas
- Opportunities for professional and personal development
- Casual, collaborative team environment