Swiss Re

Cloud Services App Support Engineer II

Swiss Re

full-time

Posted on:

Location Type: Office

Location: Hyderabad • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

AzureCloudFirewallsPythonSQLTerraform

About the role

  • Provision and manage AKS clusters.
  • Use Azure DevOps and Terraform to implement pipelines and infrastructure as code (IaC).
  • Automate operational tasks using IaC, configuration management, and scripting (e.g., PowerShell, Python).
  • Configure and support networking and edge controls (Azure Firewall, NSGs, Application Gateway/WAF, etc.).
  • Work with identity platforms including Microsoft Entra ID and Okta for authentication and access management.
  • Configure and maintain observability using Azure Monitor, Log Analytics, and Application Insights; manage alerts, runbooks, and dashboards.
  • Apply security baselines and Defender for Cloud recommendations.
  • Manage vulnerabilities, keys/certificates, patching, and change processes.
  • Operate and support databases and storage services, including performance, backup/restore, and access control.
  • Support reliability through on-call participation, incident response, and post-incident reviews.
  • Apply SRE principles by defining and monitoring SLIs/SLOs and driving reliability improvements based on incident and operational data.
  • Optimize cloud costs through rightsizing, autoscaling, reservations, and tag-based cost allocation.
  • Collaborate closely with application, security, and networking teams to design solutions that are secure, reliable, and supportable.
  • Review the solutions and test new infrastructure releases.

Requirements

  • Bachelor's degree level or equivalent in computer science or related field.
  • 4–7 years of total experience with at least 3+ years hands‑on in Microsoft Azure production environment.
  • Strong experience with AKS and Helm.
  • Solid Azure DevOps experience (YAML pipelines, repos, boards) and Git fundamentals.
  • Practical knowledge of networking and firewalls in Azure (VNets, peering, NSGs, Azure Firewall, App Gateway/WAF, etc).
  • Security hardening and workload protection (Defender for Cloud, vulnerability scanning, etc).
  • Hands‑on with identity and access: Okta and Microsoft Entra ID.
  • Proficiency in at least one scripting language (PowerShell, Bash, or Python).
  • Experience operating and troubleshooting databases, preferably Azure SQL, in the cloud including backup/restore and performance basics.
  • Familiarity with incident/problem/change processes; contributes runbooks/KB articles after incidents.
  • Willingness to participate out of business during upgrades/maintenance.
Benefits
  • inclusive culture encouraging fresh perspectives and innovative thinking.
  • equal opportunities to thrive and develop professionally regardless of age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AKSTerraformInfrastructure as Code (IaC)PowerShellPythonAzure MonitorLog AnalyticsApplication InsightsDefender for CloudAzure SQL
Soft skills
collaborationincident responsepost-incident reviewsreliability improvementsproblem-solving
Certifications
Bachelor's degree in computer science or related field